Sales & Reservation Officer

The Sales & Reservation Officer shall be responsible for overseeing the commercial activities and operations of the auditorium. This includes identifying and developing opportunities for business growth, managing event bookings, and ensuring the facility’s continuous utilization.  

The job holder shall implement strategies to enhance revenue generation while ensuring exceptional customer experience for all events hosted at the facility.

Responsibilities

Business Development and Sales

• Develops and implements commercial strategies to attract corporate meetings, conferences and concerts events from key sectors in Ghana.
• Builds and maintains relationships with event organizers, corporations, government bodies, NGOs, and entertainment agencies.
• Leads negotiations with clients, sponsors, and partners to secure long-term contracts and repeat bookings.
• Analyzes local trends and competition to identify growth opportunities in Ghana's market.
• Collaborates with marketing teams to design campaigns that increase bookings and boost brand awareness in the Ghanaian market.

Operational Management

• Manages the day-to-day operations of the auditorium, ensuring it is well-maintained and prepared for all scheduled events.
• Oversees the coordination of event logistics, including set-up, technical requirements (audio/visual), seating, and security.
• Ensures seamless experience for clients and attendees by collaborating with the operations and technical teams to meet event requirements.
• Manages the scheduling of events and ensures there is minimal downtime for the venue, maximizing revenue potential.
• Ensures the auditorium meets all local health, safety, and regulatory standards for public events in Ghana.

Financial Management

• Monitors income from events and services while managing expenses related to facility upkeep and event execution.
• Identifies areas to increase profitability and explore new revenue streams

Client and Stakeholder Engagement

• Acts as the main contact for clients, managing inquiries, event coordination, and post-event feedback to ensure satisfaction.
• Positions the auditorium as an ideal space for small corporate meetings, workshops, training sessions, and community events. 
• Supports local initiatives by hosting community events and creating opportunities for collaboration with nearby businesses

Qualifications

Skills:

• Strong sales and negotiation skills with analytical mindset for data-driven decision-making.
• Exceptional Customer Service.
• Proficient in building and maintaining long-term client relationships.
• Ability to quickly address and resolve issues during events or facility operations.
• Strong multitasking abilities to manage various projects and client demands concurrently.
• Excellent verbal and written communication skills

Education & Experience Requirement:

• Bachelor's degree in Business Administration, Marketing, Event Management, Hospitality, or a related field.
• Minimum of 3 years of experience in commercial facility management, sales, or event management, ideally in Ghana’s entertainment or hospitality industry.
• Proven track record of generating revenue and managing commercial partnerships in Ghana.

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