Mall Manager

Job Description:

• Understanding of property management, lease agreements and real estate practices.
• Ensure smooth running of retail activities, handle scheduling, oversee employee duties, and maintain proactive store management.
• Professional Certification in Health & Safety, Security Management and project management are desirable but not an essential.
• Proficiency in using various software applications for financial analysis, scheduling, reporting and MS office Word. Excel etc.
• Utilize sales acumen to increase store sales, analyze performance data, set achievable goals, and motivate the team.
• Keep an eye on inventory levels, coordinate with suppliers, and manage stock orders efficiently.
• Deliver exceptional service, and train the team to address customer needs efficiently.
• Coach and mentor team members, provide feedback and create development plans.
• Collaborate with the marketing team to implement promotions and campaigns in-store.
• Ensure store operations align with company policies and regulations, and maintain a safe environment.
• Stay ahead by integrating new technology, trends, and ideas into operations and customer service.

Qualifications & Requirements:

• 3-5 years in sales, customer service, and team management for hands-on expertise in retail management.
• Strong leadership skills to inspire and manage teams effectively.
• Passion for exceptional service and problem-solving abilities.
• Skills in inventory control, merchandising, scheduling, and budgeting for smooth store operations.
• Must have a good command over the English Language.
• Ability to drive sales with strategic initiatives.
• Essential in the ever-changing retail landscape.
• Proficiency in retail software and POS systems for operational efficiency.

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