Job Vacancy For Human Resource Officer

Position Title : Human Resource Officer


Department : Administration


Report Directly to : Head of Administration


Job Location : Sunyani





Job Summary





• As a Human Resource Officer in the retail industry, you will play a crucial role in managing and enhancing the employee experience.


• You will be responsible for various HR functions including recruitment, onboarding, employee relations, performance management, and compliance with labor laws.


• Your goal is to support the retail team in achieving operational excellence through effective HR practices.





Duties/Responsibilities





1. Recruitment and Selection:





• Collaborate with department managers to identify staffing needs.


• Manage the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new employees.


• Conduct background checks and reference verification.





2. Employee Onboarding and Training:





• Develop and implement onboarding programs for new hires to ensure a smooth transition.


• Coordinate training sessions and workshops to enhance employee skills and knowledge.





3. Performance Management:





• Assist in the development and implementation of performance appraisal systems.


• Provide support in setting performance goals and conducting evaluations.


• Monitor and report on employee performance trends.





4. Onboarding, Training and Development:





• Create and implement effective onboarding plans.


• Identify training needs within the workforce and coordinate relevant training programs.


• Support the professional development of employees through mentorship and training opportunities.


• Collaborate with external training providers to ensure employees receive up-to-date industry-specific training.





5. Policy Development and Compliance:





• Ensure compliance with labor laws and industry regulations.


• Assist in developing and updating HR policies and procedures.


• Maintain employee records and HR databases in accordance with legal requirements.





6. Compensation and Benefits:





• Provide guidance to employees regarding benefit options and assist with issue resolution.


• Educate employees on company benefits and rewards.


• Support the administration of payroll and benefits programs.


• Assist in conducting salary surveys and benchmarking





7. HR Metrics and Reporting:





• Collect and analyze HR metrics to inform decision-making.


• Prepare reports for management on various HR activities





8. Employee Relations:





• Act as a point of contact for employee inquiries and concerns.


• Foster a positive work environment by addressing employee grievances and resolving conflicts.


• Promote employee engagement initiatives and company culture.





9. Employee Data & Records Management:





• Maintain employee records and update as needed


• Develop, implement, manage and maintain employee data with respect to leave (annual, sick, maternity)





Other Duties





• Performs any other allied duties that may be assigned from time to time by the Head of Administration or her designate.





Qualification Required & Experience





COMPETENCIES





• Proven experience as HR officer or other HR position


• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)


• Very good conflict Resolution Management skill


• Understanding of labour laws and disciplinary procedures


• Proficient in MS Office; knowledge of HRMS is a plus


• Outstanding organizational and time-management abilities


• Excellent communication and interpersonal skills


• Problem-solving and decision-making aptitude


• Minimum of BSc/BA in business administration, social studies or relevant field HR Credentials (e.g., PHR, CIHRM, SHRM-CP)


• Minimum of 3 years of experience in a similar role





Personality Competencies





• Assertive, Confidentiality, Influential, Reliable, Independent, Safety conscious.


• Results oriented and proactive.


• Pay attention to details, work well under pressure, Follow through on tasks.


• Team player, be able to work to deadlines.


• Flexible in the approach to Work, Deliver work to a high standard of quality.





Working Conditions:





• Fast-paced retail environment.


• May require evening and weekend hours during peak seasons.





Location: Sunyani