Airport Manager Ghana

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

Airport Manager Ghana

Our Airport Managers are at the forefront of our global operation, the role is as diverse as the customers we serve and the destinations we fly to. You will have the autonomy to run your Airport ‘as your own business’ within the Corporate framework. You will be accountable for delivering stretching safety, security, customer, punctuality and finance targets. You will be expected to closely lead a number of suppliers and ensure that they deliver on behalf of British Airways, and our customers, ensuring that any shortfalls are dealt with quickly and efficiently. Represent British Airways with key stakeholders like key government departments, airport operator, AOC & suppliers.

What You’ll Do

• Ensuring the highest standards of safety and compliance are maintained at your airports; including adherence to all applicable regulatory structures and processes and contribute to the airlines safety management system.
• Ensuring audits are completed and any required follow up is actioned in a timely manner.
• Ensuring that all customers receive the highest levels of customer service at all touch points and that any shortfalls are dealt with in an appropriate and timely manner.
• Ensuring your airports achieve annual punctuality metrics and contribute to your clusters overall operational performance.
• Ensuring your airport is prepared to handle disruption including the ownership and creation of business continuity plans and emergency plans.
• Ensuring the airport is effectively resourced to deliver for our customers.
• Accountable for team member performance in your airports, and ensuring your teams are empowered to make customer and operationally focused decisions.
• Ensuring that your airports annual financial plan is prepared in accordance with BA financial processes and delivered accordingly.
• Support the procurement process at your airports.
• Conduct/ Supervise investigations – Safety, Security, People, Customer, Internal Control, Operational
• Identify opportunities for continuous service improvement and drive revenue generating initiatives.
• Work together with fellow Airport Managers, Regional Airport Manager, SVP/RGM and the wider Worldwide Airports community to drive continuous improvement in your cluster by sharing knowledge, best practice, pushing boundaries and learning from success and mistakes.
• Lead local change initiatives following established corporate change management principals.
• Own the relationships between British Airways and operational stakeholders including Ground Handling Suppliers, Airport Authorities, Airport Operators Council, local and governmental authorities, British Embassies and High Commissions etc.
• Ensuring that communication between internal and external stakeholders is maintained and act as the ‘eyes and ears’ for British Airways in your location.
• Ensuring systems are up to date and reflect the operational landscape of your location.
• Communicate effectively and efficiently with SVP, RGM, Network Operations (as appropriate) regarding all potential/actual operational constraints/issues, always with the best interests of the customer in mind
• Deputising for the Regional Airport Manager and other Airport Managers when necessary.
  
  

What You’ll Bring To British Airways

• Is always safety and security conscious and will effectively challenge poor safety and compliance behaviours at all times.
• Role models the service hallmarks and business behaviours expected of all colleagues and partners whether they are internal or external.
• Experience of managing and holding suppliers and individuals to account.
• Displays professionalism, integrity, and personality at all times.
• Has excellent leadership and management behaviours.
• Performance management of individuals in a team, including managing poor performance.
• Working with employee representatives such as trades unions and works councils.
• Ability to understand and interpret financial reports and translate them in to required actions.
• Shows flexibility, energy, resilience, and a willingness to work unsociable hours under their own direction.
• Is a decision maker and problem solver sometimes with limited information and tight deadlines.
• Has a desire for self-development, learning and a passion for excellence.
• Demonstrates strong interpersonal, influencing and negotiating skills in a range of different situations.
• Has an understanding of airport operations, both above and below the wing.
• Knowledge of regulatory frameworks and their application in an airport environment.
• Experience of managing and/or leading change using recognised change management principals
  
  

Your Experience

• High standard of spoken and written English
• Must be able to obtain an airside pass
• Good working knowledge of Microsoft Office (O365)
• Previous airport operational experience
  
  

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.










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