Technical Implementation Manager

Responsibilities:

• Be responsible for delivery and management of multiple technical integration projects at once
• Frequently communicating with IT and Operational stakeholders at the firm as we work to integrate their data
• Maintain and enhance internal documentation as fast as we can learn new things
• Spotting operational inefficiencies in the life cycle of these technical projects so that we can rapidly evolve
• Contributing to additional, internal projects to enhance our technical implementation processes to ensure a world-class, cutting-edge implementation experience
• Work closely with our Customer Success, Sales, Engineering/Product, and Marketing teams as each of these teams is integral in the way this service is sold, delivered, and maintained.

Requirements:

• has 3 - 5 years of experience in technical implementation experience
• is detail oriented and is able to work multiple (10+) concurrent projects at one time.
• has a technical background and has a proven track record of documenting solutions.
• is able to Project Manage (PM) and contribute to technical solution building.
• excels at troubleshooting (connectivity, authentication, general access, etc) and working first-hand with customers to resolve the issues.
• is a strong communicator who can provide high-level executive summaries and granular project plans.
• is familiar with Virtual Machines (VMs), Virtual Desktop Infrastructures (VDIs), and Virtual Private Networks (VPNs). Common software used are: Citrix Workspace, Amazon Workspace, Azure Virtual Desktop, Microsoft Remote Desktop, OpenVPN, Azure VPN, Etc
• is familiar with common security practices (multi-factor authentication, IP white-listing, firewall settings, etc).
• is familiar with REST APIs.
• has experience authenticating, testing, and documenting solutions that require APIs to move data.
• is familiar with web app integrator tools (Zapier, Workato, etc).