Technical and Digital Product Sales Associates

Key Responsibilities:

Team Leadership & Supervision:

• Supervise and manage the daily activities of the sales team.
• Provide guidance, coaching, and mentorship to sales representatives.
• Ensure the team follows the company’s sales policies and procedures.
• Conduct regular team meetings to communicate objectives, share updates, and address challenges.
• Set individual and team performance goals, ensuring alignment with the company’s overall targets.

Sales Strategy Implementation:

• Work with senior management to implement and execute sales strategies.
• Monitor and ensure the successful execution of sales plans.
• Develop tactics to achieve and exceed sales quotas.
• Assist the sales team in identifying and targeting key markets and customers.

Performance Monitoring & Reporting:

• Track sales metrics such as revenue generation, lead conversion rates, and client satisfaction.
• Monitor individual performance and provide constructive feedback.
• Prepare and submit sales performance reports to management.
• Analyze sales data to identify trends and opportunities for improvement.

Training & Development:

• Organize ongoing training programs for the sales team to enhance their product knowledge and sales skills, with a focus on the latest IT solutions and trends.
• Onboard new sales staff, ensuring they understand the company's portfolio of IT solutions, sales processes, and customer expectation
• Identify skill gaps in the team and provide targeted training to address them.

Customer Relationship Management:

• Assist the sales team in managing relationships with key clients, ensuring their IT needs are met and building long-term partnerships.
• Handle escalated client concerns, particularly those related to IT solutions, and ensure they are resolved promptly.
• Ensure the sales team delivers exceptional customer service and post-sales support.

Sales Operations:

• Ensure accurate and timely processing of orders and transactions.
• Work closely with other departments.
• Monitor inventory levels (if applicable) and ensure product availability for the team to sell.

Skills & Qualifications:

• Technical Knowledge: Strong understanding of IT products and services, such as software solutions, cloud computing, cybersecurity, data analytics, and networking.
• Sales Expertise: Proven track record in IT sales with the ability to coach others on selling complex technology solutions.
• Leadership Skills: Ability to manage, motivate, and guide a sales team to meet or exceed sales targets.
• Communication: Excellent verbal and written communication skills, with the ability to simplify complex IT concepts for clients.
• Problem-Solving: Strong ability to handle customer objections and technical challenges in the sales process.
• Analytical Ability: Proficient in analyzing sales data, market trends, and customer behavior to make informed decisions.

Education & Experience:

• HND or degree in Business, Marketing, or a related field.
• Proven experience in sales, with some experience in a supervisory or leadership role.
• Team sales performance (meeting or exceeding sales quotas).
• Customer satisfaction and retention.
• Sales team productivity and efficiency.
• Revenue growth and profitability.

Kindly Note: Interested applicants should send their CVs to: jowusu@ashcell.com

Salary Range: Attractive

Employment Type: Full Time