A
1 month ago
Job Summary
Anaconda is seeking a talented Support Engineer III to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 7 years
Job Description/Requirements
What You’ll Do:
- Resolve high complexity customer issues.
- Train and mentor colleagues.
- Perform upgrades of Anaconda enterprise applications on customer infrastructure.
- Identify and create documentation to enhance the customer experience.
- Work in a ticket queue with SLAs.
- Participate in an on-call rotation for urgent client requests.
- Listen to and be empathetic to customer’s needs.
- Log issues for Product escalation
- Perform upgrades of Anaconda enterprise applications on customer infrastructure.
- Identify and create documentation to enhance the customer experience.
What You Need:
- Bachelor’s degree in Computer Science or related field, plus 7 years of experience as a Support Engineer, Systems Administrator, or related role.
- 7 years of experience with each of the following:
- Resolving high-complexity customer issues;
- Performing upgrades to enterprise applications on customer infrastructure;
- Identifying and creating documentation to enhance the customer experience;
- Working in a ticket queue with SLAs; and
- Logging issues for Product escalation.
- Team attitude: “I am not done until WE are done”
- Embody our core values:
- Great People
- Great Product
- Great Performance
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish
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