Stock Controller - Donkorkrom

We are looking for a Stock Controller to join our Retail Department; as we scale up and drive digital and financial inclusion across our markets.

As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.

About Us;

At M-KOPA, we are committed to delivering exceptional customer experiences, and as a Stock Controller, you will play a vital role in supporting our retail operations by ensuring accurate and efficient stock management. You will be responsible for receiving, allocating, and reconciling stock for sales while conducting regular audits to ensure that all inventory is accounted for and properly tracked. Your role will also involve troubleshooting product issues, coordinating repairs, and handling customer inquiries to ensure seamless service delivery.

We value attention to detail and a proactive approach and this role will give you the chance to support our mission of providing reliable and accessible services to our customers. By maintaining a high level of accuracy in stock control and collaborating with both sales teams and warehouse operations, you will help us optimize our stock processes and ensure timely product availability. If you enjoy working in a fast-paced environment and are passionate about improving operations, this could be the perfect role for you to contribute to M-KOPA’s values of innovation and customer care.

Expertise

Our expectations for the Stock Controller role are that you will be detail-oriented and proactive in managing stock, from receiving and allocating inventory to conducting stock reconciliations and audits. You will work closely with our retail and warehouse teams to ensure that all stock movements are accurately tracked, and inventory levels are maintained to meet customer demand. You will be responsible for resolving product issues and coordinating repairs, ensuring that customer interactions are handled with efficiency and care.

We are looking for candidates who are strong in data management, with a solid grasp of Excel and the ability to analyze stock data and trends. Experience in customer care or stock management is essential, and having worked in a fast-paced retail or logistics environment will be a plus. You should also possess sharp analytical skills, strong problem-solving capabilities, and the ability to thrive in collaborative team settings. If you have a passion for continuous improvement and a commitment to accuracy, you’ll fit right in with our team at M-KOPA. A college diploma or degree in a relevant field is required to succeed in this role.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.