Sr. Flow Advisor

• Guide customers at all levels, from Product/Program to C-level, on the value of implementing flow metrics and value stream management practices using our product.
• Understand customers' business goals and objectives, and how our product(s) can help them achieve these goals.
• Develop and maintain strong relationships with customers' core teams and stakeholders, acting as a trusted advisor to improve their organizational flow, processes, performance, and outcomes.
• Conduct regular check-ins and reviews with customers to ensure progress towards their goals and identify areas for improvement.
• Facilitate the seamless adoption and long-term usage of our product within customer workflows.
• Enable, train, coach, and mentor customers' stakeholders in learning and adopting our product, helping them become internal Flow specialists and champions.
• Collaborate with the account team on optimal implementation approaches and organizational rollout strategies tailored to each customer's maturity.
• Serve as a catalyst for ongoing change within the customer’s organization by recommending potential improvements and promoting these changes through advising at all levels, utilizing organizational change management (OCM) practices.
• Collaborate with the product development team to provide feedback and insights from customers, driving product enhancements and improvements.
• Monitor customer health and proactively address any issues or concerns to ensure customer satisfaction and retention.
• Regularly report status internally, seek advice when progress is not apparent or accounts are stagnant, and escalate issues early to mitigate risks.
• Travel to local user groups, attend the annual company kickoff and conferences, and conduct individual customer visits as required.

What You'll Bring:

• Fluent in English is a must; additional languages as required to meet regional/global demand.
• 4+ years of experience in customer success, implementation, or a related role in the software or technology industry.
• 5+ years of leadership experience in Agile and/or Value Stream Management (VSM), managing sizeable teams.
• Experience as a practitioner in Enterprise Agile Planning (EAP) or Value Stream Management (VSM).
• Knowledge of the end-to-end software delivery lifecycle and familiarity with tools used in the process.
• Adept knowledge of multiple Agile methodologies, DevOps, and Lean concepts.
• Proven track record of successful deployment and implementation of new methodologies and processes.
• Demonstrated ability to manage multiple projects/engagements simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and effectively convey complex concepts.
• Experience in conducting training, coaching, and mentoring sessions.
• Familiarity with organizational change management (OCM) practices.
• Strong problem-solving skills and a proactive approach to customer success.
• Exceptional team player with the ability to facilitate and harness cross-team collaboration while working with teams in person and virtually.
• Ability to interpret and articulate complex topics in an easy-to-understand way.
• Experience with data analysis and reporting tools is a plus.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience with Lean Six Sigma, SAFe Agilist, or Theory of Constraints is a plus.
• Willingness to travel for customer visits, user group meetings, and company events as required.