Spa Supervisor

Job Description:

Operations Management:

• Supervise daily spa operations, including scheduling, service coordination, and staff management.
• Ensure all spa services are delivered according to established standards and procedures.
• Manage spa equipment, ensuring proper functioning and maintenance.
• Maintain a clean and organized spa environment, adhering to health, safety, and hygiene regulations.
• Handle guest inquiries, complaints, and ensure customer satisfaction.
• Promote spa services and products to enhance revenue.

 Staff Management:

• Manage spa staff schedules, ensuring adequate staffing levels and efficient workflow.
• Train, coach, and evaluate spa staff performance regularly.
• Address staff concerns and provide support to maintain a positive work environment.
• Inform staff of job responsibilities, performance expectations, client service standards, and guidelines.

Inventory and Supplies:

• Maintain inventory of spa supplies, products, and equipment.
• Order supplies as needed, ensuring adequate stock levels.
• Monitor inventory levels and identify areas for improvement.

Financial Management:

• Assist in managing spa budgets and financial goals.
• Monitor expenditures and identify areas for cost reduction.
• Contribute to revenue generation through effective service delivery and product promotion.

Compliance:

• Ensure compliance with all applicable health, safety, and hygiene standards.
• Monitor operations to ensure adherence to regulations and policies.
• Stay updated on industry trends and best practices.
• Proven experience in spa operations or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to train and motivate staff.
• Strong organizational and time management skills.
• Knowledge of spa services, products, and industry standards.
• Ability to handle guest inquiries and resolve complaints effectively.
• Proficiency in inventory management and ordering systems.
• Ability to work in a fast-paced and demanding environment.
• Bachelor's degree in a related field preferred

Physical Demand:

• Ability to stand for extended periods of time.
• Ability to lift and carry supplies and equipment.
• Ability to move around the spa facility as needed