Solutions Engineer

ResponsibilitiesIn this role as Solution Engineer, you’ll:

• Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
• Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations 

Required: 

• 2 - 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python or PHP)
  • Web (JS, React)
  • Experience with designing and consuming REST APIs