Software QA Manager

What you’ll do:

• Quality Strategy: Develop and implement a comprehensive QA strategy aligned with Carewell.com's goals and industry best practices.
• QA Foundations: Build foundational processes and practices that will enable you to eventually build, manage, and mentor a high-performing QA team. 
• Team Leadership: Foster a culture of collaboration, continuous improvement, and innovation across all engineering teams. Be the face and advocate for a best practices SDLC that produces reliable sustainable team practices.
• Test Planning & Execution:
  • Design and execute test plans for functional, regression, integration, performance, and user acceptance testing.
  • Oversee the development and maintenance of automated test suites.
  • Ensure comprehensive test coverage across all Carewell.com products and features.
• Documentation:
  • Establish and enforce clear, concise documentation standards for software development, test cases, bug reports, and QA processes.
  • Maintain up-to-date knowledge bases and documentation for internal and external use.
• Requirements Management:
  • Manage the CI/CD workflow for creating and promoting software releases.
  • Collaborate with product managers, engineers, and other stakeholders to define clear requirements and acceptance criteria.
  • Ensure that QA processes are integrated into the entire software development lifecycle.
• Code Quality & Release Management:
  • Advocate for and implement best practices for code quality and maintainability.
  • Establish rigorous release criteria and processes to minimize defects and ensure smooth deployments.
• Project Management:
  • Collaborate with Product Management to help effectively manage both software and QA resources, timelines, and budgets for multiple projects.
  • Track and report on key QA metrics, identifying areas for improvement and providing actionable insights.
• Collaboration:
  • Foster strong cross-functional partnerships with engineering, product management, customer support, and other teams to promote a shared commitment to quality.

What you’ll need:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Experience:
  • 5+ years of experience in software quality assurance, with at least 2 years in a managerial role.
  • Proven track record of building and leading successful QA teams.
  • Extensive experience with manual and automated testing methodologies and tools.
  • Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
• Skills:
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in project management and issue tracking tools (e.g., Jira, Trello).
  • Experience with test automation frameworks (e.g., Selenium, Cypress).

Bonus points…

• Experience in healthcare or e-commerce industries.
• Familiarity with accessibility and compliance standards (e.g., WCAG, HIPAA).