Job Summary
We are seeking a highly motivated and experienced Software QA Manager to lead our quality assurance efforts at Carewell.com. The ideal candidate will be passionate about delivering high-quality software that enhances the lives of our users, their families, and caregivers. You will report to the CTO and play a critical role in ensuring our platform is reliable, user-friendly, and meets the highest standards of excellence.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
What you’ll do:
- Quality Strategy: Develop and implement a comprehensive QA strategy aligned with Carewell.com's goals and industry best practices.
- QA Foundations: Build foundational processes and practices that will enable you to eventually build, manage, and mentor a high-performing QA team.
- Team Leadership: Foster a culture of collaboration, continuous improvement, and innovation across all engineering teams. Be the face and advocate for a best practices SDLC that produces reliable sustainable team practices.
- Test Planning & Execution:
- Design and execute test plans for functional, regression, integration, performance, and user acceptance testing.
- Oversee the development and maintenance of automated test suites.
- Ensure comprehensive test coverage across all Carewell.com products and features.
- Documentation:
- Establish and enforce clear, concise documentation standards for software development, test cases, bug reports, and QA processes.
- Maintain up-to-date knowledge bases and documentation for internal and external use.
- Requirements Management:
- Manage the CI/CD workflow for creating and promoting software releases.
- Collaborate with product managers, engineers, and other stakeholders to define clear requirements and acceptance criteria.
- Ensure that QA processes are integrated into the entire software development lifecycle.
- Code Quality & Release Management:
- Advocate for and implement best practices for code quality and maintainability.
- Establish rigorous release criteria and processes to minimize defects and ensure smooth deployments.
- Project Management:
- Collaborate with Product Management to help effectively manage both software and QA resources, timelines, and budgets for multiple projects.
- Track and report on key QA metrics, identifying areas for improvement and providing actionable insights.
- Collaboration:
- Foster strong cross-functional partnerships with engineering, product management, customer support, and other teams to promote a shared commitment to quality.
What you’ll need:
- Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Experience:
- 5+ years of experience in software quality assurance, with at least 2 years in a managerial role.
- Proven track record of building and leading successful QA teams.
- Extensive experience with manual and automated testing methodologies and tools.
- Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
- Skills:
- Excellent communication, interpersonal, and leadership skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management and issue tracking tools (e.g., Jira, Trello).
- Experience with test automation frameworks (e.g., Selenium, Cypress).
Bonus points…
- Experience in healthcare or e-commerce industries.
- Familiarity with accessibility and compliance standards (e.g., WCAG, HIPAA).
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