Shared Office Centre Manager

Responsibilities:

Operational Management:

• Oversee the day-to-day operations of the shared office center, ensuring a clean, safe, and professional environment.
• Develop and implement policies and procedures to maintain operational excellence.
• Ensure compliance with health, safety, and regulatory requirements.

Client Relations:

• Build and maintain strong relationships with tenants to understand and address their needs.
• Act as the primary point of contact for tenant inquiries, concerns, and feedback.
• Oversee the onboarding process for new tenants, including contracts, space setup, and facility orientation.

Sales and Business Development:

• Promote and market the shared office space to attract new tenants and increase occupancy rates.
• Collaborate with marketing teams to create promotional campaigns and organize networking events.
• Drive additional revenue by upselling services such as meeting rooms, event spaces, and additional amenities.

Team Leadership:

• Recruit, train, and manage a team of support staff, including receptionists, custodial staff, and technical support.
• Set performance targets, conduct regular performance reviews, and foster a positive work environment.

Facility Management:

• Manage the scheduling and maintenance of shared spaces, including meeting rooms and common areas.
• Coordinate with vendors and service providers to maintain high standards of facility upkeep.
• Monitor inventory of office supplies and ensure availability for tenants.

Financial Oversight:

• Prepare and manage the center’s budget, ensuring cost efficiency and profitability.Handle billing, invoicing, and payment collection from tenants
• Generate financial and operational reports for senior management.

Community Engagement:

• Foster a sense of community by organizing tenant networking events, workshops, and other collaborative activities.
• Actively seek feedback to improve the tenant experience and promote tenant retention.

Requirements:

Education:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Additional certifications in office or facilities management are an advantage.

Experience:

• Minimum of three (3) years of experience in office management, hospitality, or a related field, with [Insert Years] years in a leadership role.
• Proven track record in business development and client retention.

Skills:

• Excellent organizational and multitasking skills.
• Strong leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in office management software and systems.
• Financial acumen, including budgeting and reporting.

Attributes:

• Results-oriented and proactive.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure in a fast-paced environment.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• Access to exclusive networking events and office amenities.

Location: Accra

Employment Type: Full Time

Salary Range: Attractive