Services Engagement Director

Key Areas of Responsibilities:

• Pursue Services sales leads and prospective clients.
• Generate a pipeline of services orders to attain financial objectives.
• Understands key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys Professional Services.
• Effectively utilizes and maintains CRM including the maintenance and expansion of your prospect database, opportunities and activities.
• Maintains extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.
• Ensures integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
• Creates and drives revenue within a specified region or list of named accounts by developing strategic business plans.
• Provides regular forecasts to the regional manager of current and pipeline opportunities.
• Meets and exceeds all quarterly and annual financial targets.
• Ensures they are constantly up to date on the Genesys offerings.
• Networks and develops strong business relationships (both internally and externally). Contribute to strategic and tactical planning for Professional Services.
• Aligns with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SED, SDR, SC).
• Develops and maintains meaningful, long lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.

We'd Love to Hear From You:

• Ideally 8+ years’ experience in Direct Sales and/or High Touch sales in IT/Tech industry, education sales a plus
• BS or BA degree or equivalent work-related work experience
• Excellent ability to build relationships
• Strong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skills
• Proven success in sales - lead generation, and relationship management.
• Able to influence thinking or gain acceptance of others in sensitive situations
• Capable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.
• Excellent MS Office skill
• Salesforce CRM experience is a plus
• Experience in Commercial or legal documentation creation
• Good understanding of accounting concepts related to P&L and balance sheet