Service Fleet Specialist - Automotive at MAC Autos & Spare Parts Ghana Ltd

Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.



Job Responsibilities







Carry out standard customer service activities and handle simple customer inquiries

Create positive experiences for clients by interacting courteously with them

Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Develop knowledge and understanding of the organisation's policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities

Find the most effective ways to respond to routine functional enquiries

Liaise with debtors regarding outstanding debt and agree a deadline for payment

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats

Support in using the internal communications system to access specific information on request



Education



Bachelor Degree in Accounting



Required Qualifications & Skills







Data Collection and Analysis

Verbal Communication

Works with guidance (but not constant supervision) to achieve full compliance

Customer-Focused Approach

Works under guidance (but not constant supervision) to acquire, organize, protect and process data

Identifies, assesses, prioritizes and manages risks with guidance

Effectively using standard office equipment and standard software

Works at an intermediate level to make every customer interaction positive

Apply processes and procedures for processing claims by an intermediary.

Works at an intermediate level to use and apply the claims notification process

Works at an intermediate level to use and apply the claims notification process