Job Summary
Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Key Areas of Responsibilities:
- Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
- Managing assigned prospects/customer to help progress sales opportunities.
- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
- You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.
Minimum Requirements:
- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- 3+ years previous business experience in one or more of the following areas:
- Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience a plus.
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