Senior Solution Consultant

Key Areas of Responsibilities:

• Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
• Managing assigned prospects/customer to help progress sales opportunities.
• Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
• Ensuring Sales Account Executives are being supported properly.
• Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
• You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.

Minimum Requirements:

• Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
• Strong time-management and organization skills.
• Ability to multi-task and manage multiple streams of work simultaneously.
• Strong written and verbal communication skills.
• Ability to work and communicate effectively with internal stakeholders.
• Analytical ability (analyzing and reporting skills).
• Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
• Proven record of meeting/exceeding established goals.
• Ability to communicate and present to Genesys management as required.
• 3+ years previous business experience in one or more of the following areas:
• Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
• Consulting experience in a software environment.
• International experience in Solutions Engineering or consulting experience is a plus.
• Enterprise software or contact center industry experience a plus.