T
Senior Software Engineer - Customer Engineering
Tetrascience
Software & Data
IT & Telecoms
GHS
Confidential
2 months ago
Job Summary
TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which it brings to life in a growing suite of next generation lab data management products, scientific use cases, and AI-based outcomes. For more information, please visit tetrascience.com.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 7 years
Job Description/Requirements
What you'll do:
- Work with the customers and address any product related issues
- Partner with the account teams to drive product adoption and improve customer satisfaction
- Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams.
- Identify product and documentation improvements and partner with the product and engineering teams to deliver them
- Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR
Requirements:
- 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
- Experience resolving technical support issues and escalations efficiently
- Troubleshooting experience with API and various types of integration at scale in AWS
- Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
- Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
- Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
- Demonstrated experience of debugging software reliability issues in a distributed environment
- Excellent interpersonal and communications skills.
- Curious, collaborative, self driven, innovative, and willing to take initiative.
- Bachelor's degree in engineering, or technical related field
- Experience in science or Biopharma a plus
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