Senior Project Manager, Controllership Business Operations
Twilio
Product & Project Management
Job Summary
As Senior Project Manager on the Controllership Business Operations team, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our automation goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 10 years
Job Description/Requirements
Responsibilities
- Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
- Drive automation of order-to-cash and source-to-pay processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed.
- Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed.
Required:
- 10 or more years of relevant work experience, with at least 6 years focused on project management and automation for financial operations, with a proven track record of independently assessing end-to-end processes to identify improvement opportunities.
- Demonstrated success automating order-to-cash and source-to-pay processes and hands-on experience with a wide range of automation tools
- Experience across the project lifecycle (strategy>planning>execution) in finance/accounting, operations or financial systems. Demonstrated ability to anticipate and manage project risks
- Exceptional skills in structured critical thinking, problem-solving, process re-engineering, business analysis, written and verbal communication
- Consistent ability to manage and prioritize multiple initiatives while executing tactical project level tasks in a fast-paced environment
- Familiarity with project management systems and tools such as Jira, Airtable, and LucidChart
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