Senior Enterprise Database Administrator at Ecobank Transnational Incorporated

To develop standards and policies and procedures to govern implementation, management and support for all Database systems in accordance with industry best practices

To guide and oversee, prepare and assist with various database software implementation projects for the Bank to support the business functions, while ensuring 100% adherence to Technology’s project governance framework

Provide 2nd level support for all database (Oracle, MSSQL & MySQL) related issues during End of Day and End of Month processes

Report on key performance metrics for the database functional area and be responsible for ensuring adherence to service level agreements on end user issues.

Troubleshoot problems and provides 24x7 on-call escalation for support of production and UAT databases.

Monthly databases (Oracle, MSSQL & MySQL) housekeeping in the Cloud and On-prem.

Participate in regular incident review meetings to ensure incidents are being resolved promptly in order to minimize service outages

Database capacity planning on future storage requirements and database growth

To guide and oversee, prepare and assist with various database software implementation projects for the Bank to support the business functions, while ensuring 100% adherence to Technology’s project governance framework

To assist in other on-going projects in other functional units, from time to time, as directed by the unit or departmental head

Interface with internal and external entities (such as other project teams, ITD units, user departments, external businesses, suppliers, vendors, etc.) with respect to projects, costs information, databases, software, hardware and other areas as required.

Review and recommend emerging database technologies and Daily Monitoring of the health state of all production databases

Database Performance review and optimization and Automate Database Backup on all production systems

Proactive planning to ensure that sufficient space is available for data growth and that the average and peak utilization of Memory, Storage, Processor and tablespace Utilization falls within the Capacity Management thresholds

Responsible for the support, monitoring and management of databases in all Ecobank Affiliates

Responsible for implementation of all changes to production database and data warehouse systems from request for change or project initiation through to deployment and review.

Maintain documentation of production databases and standard operating policies and procedures



Key Responsibilities







Ensure timeliness in response and resolution of enquiries and complaints in accordance with agreed SLAs

To ensure that all customers of Technology and their dependent stakeholders are well served and satisfied in the services delivered by Database Systems

Ensure that all critical production systems are managed in accordance with best practices, and in accordance with the operational manual to avoid mistakes.

To ensure that all Databases systems and related processes and procedures are adequately documented

Provide weekly Incident and Database Growth reports by EOD on Friday

Ensure the databases supporting the core Banking, transactional and non-transactional systems are available at all times. (24 x 7) except planned and approved downtime.

Ensure that all weekly/monthly reports are prepared with 95% accuracy on the due dates



Key Performance Indicators







Ensure a high visibility of all banks database infrastructure services

Adherence to agreed OLAs and SLAs

Develop and adopt the “we don’t go down” approach

Assure 99.99% service uptime for database infrastructure services

Time, People and Process management

Compliance to all security and audit standards and controls



Education & Experience







Minimum 6 years (Production) Oracle DBA, MSSQL and MySQL experience in Unix / Windows operating systems major responsibilities in a large/challenging database environment

Experience in designing and implementing Oracle databases, including systems architect, project management implementation and tuning

Experience supporting many different systems throughout the enterprise

Extensive experience with Oracle databases (12c, 19c ), MSSQL and MySQL is a must

Experience with Oracle partitioning, replication, RAC, ASM , Data guard and Flashback technology is preferred

Hands-on experience providing backup and recovery for databases using Oracle RMAN integrated with third party backup solutions (VERITAS NetBackup solution, IBM TIVOLI).

Working Knowledge of Clustering Solutions (VERITAS, IBM , MICROSOFT ) is a plus.

Expert level understanding of SQL and Databases performance tuning

Extensive SQL, PL/SQL and Unix shell scripting is a must

Experience with SQL Server, MySQL and Informix database is desirable

Proven knowledge of Service Management with ITIL.

Experience with Web and Application Servers is required

High level of proficiency in documentation and report writing of technical and other information, with MS Office Suite and Visio

Excellent oral and presentation-based communication.

Expert level /Advanced Unix Administration skills (Specifically on Solaris, AIX, and Linux)

Proven experience in monitoring, supporting and managing complex systems.

Understanding of clustering and other high availability/fault tolerance