Senior Analyst, Design Authority Controls & Processes at MTN Ghana

Job Summary



• Design and implement MTN Group Revenue Assurance and Fraud Management Best Practices into MTN’s local operations.

• Manage the assessment and continuous improvement of the Revenue Assurance and Fraud Management (RAFM) organization to ensure that a mature and capable environment is achieved.

• Manage and co-ordinate all RAFM risk assessments and business requirements analysis of organization change including new projects, network changes and IS changes.



• Improve profitability through the reduction of revenue leakage through strengthening the primary and secondary control environment to more effectively manage risk.

• Improve the overall RAFM maturity level of the organization through strengthening core capabilities in both the primary and secondary control environments.



Context:



• Dynamic and highly competitive telecommunication & ICT industry

• Multi regulated environment

• Environmental, social and governance prioritized

• Regionalization structure implication

• Localization a key objective for business and government

• Multinational environment – Finance Group best practices

• Performance driven environment

• Diverse cultural environment

• Partnerships



Key Tasks



Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.



Control Design and Implementation



• Develop and implement comprehensive revenue assurance and fraud management controls and processes.

• Conduct Risk assessment to identify potential revenue leakage points.



• Design controls to mitigate identified risks and enhance revenue protection.

• Collaborate with cross-functional teams to integrate controls measures into business processes.



Process Improvement



• Evaluate existing revenue assurance and fraud management processes and identify areas for improvements.

• Implement best practice and MTN Group standards in revenue assurance.

• Drive process optimization initiatives to enhance efficiency and effectiveness.

• Lead projects aimed at automating revenue assurance controls and processes.



Compliance and Reporting



• Ensure compliance with relevant financial regulations and internal policies.

• Liaise with auditors and regulatory bodies during audits and inspections.



Maintain accurate documentation of controls, processes and findings.



Revenue Assurance Governance Support



• Understand the governance requirements of the organization insofar as they relate to Revenue Assurance and Fraud

• Documentation of governance compliance needs that can be used as a reference document for plans and improvement



• Deliver the communication of governance compliance requirements that require Revenue Assurance Best Practise use and compliance

• Influence operating company and Group representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance

• Influence operating company and Group representatives and owners to deliver compliance with governance standards relating to Revenue Assurance

• Support audit and governance bodies to ensure compliance is achieved at an optimal cost/benefit for MTN

• Support the provision of information to auditors as required and explain Best Practices where necessary.

• Provide input into the definition, documentation and implementation of the remediation plans for all governance exceptions

• Support risk-based decision making in relation to the status of compliance with governance standards for Revenue Assurance in the MTN operating company



Input into Operational Planning



• Engage with Senior Managers, Managers, Supervisors and Users to gain insight into the need for and type of Best Practise introduction within the operations departments

Provide input into the operational planning (6 months to 1 year) for the Revenue Assurance and Fraud Group operations resources, based on Best Practice plans.

• Recommend new and innovative ways of working for the RA operations teams that will improve effectiveness and efficiency.

• Review operational performance in order to understand the level of Best Practice adoption and success and further adopt improvements to existing ways of working.

• Share Best Practice adoption through white papers, case studies, workshops and operating company interaction that should be performed in a professional and well planned manner.



Assurance of Change



• Engage with all key stakeholders in Product Marketing and Technology to ensure all planned changes are shared with RAFM at the earliest stages of development.



Delivery of the design and implementation of a methodology for the involvement of RAFM in change programs and projects.



• Participation and ownership of MTN RAFM involvement in OPCO change management ensuring:

• Risks are identified.

• Controls are designed.

• Change programs and projects are assured at implementation.

• Inputs are provided during post-implementation reviews.

• Influencing improvements in the change process with process owners in Marketing and Technology to ensure controls are designed into the process of design and delivery.



Risk Identification and Improvement



• Delivery of a program of regular risk and controls reviews within operations in order to detect and document issues affecting revenue integrity

• Influence the approval of improvements to the end to end controls environment with management and stakeholders

• Support the improvement deliver process, ensuring timeliness and quality in delivery

• Integration of the risk findings with internal and external audit and BRM stakeholders to ensure alignment in relation to risk levels and remediation progress.



Revenue Assurance and Fraud Awareness



• Delivery of the agreed Revenue Assurance and Fraud awareness campaign at the MTN operating company to improve revenue responsibility.

• Perform the awareness campaign delivery, ensuring delivery to time and quality requirements.



• Oversight and reporting of campaign effectiveness measurement and remediation planning, where required.

• Oversight and reporting of the best practice design and implementation to aid the improvement of awareness in MTN operating companies.



Revenue Assurance Operational Effectiveness



• Ensure that all Best Practices implemented are aligned to the set operational framework for the Revenue Assurance Group team

• Manage the knowledge base and documentation of MTN RA Best Practices ensuring these are available through agreed mediums and utilized effectively by operations teams.



Manage and influence the resolution of activities that do not comply with Group accepted Best Practices through agreed methods and escalation.



Revenue Assurance Best Practice Documentation



• Design of documentation standards and templates for the documentation of Revenue Assurance Best Practices in line with Group RAFM requirements

• Documentation of Best Practices in the prescribed format and templates ensuring compliance with quality standards

• Maintenance of a library of Best Practices for Revenue Assurance that are made available to all interested parties via agreed media

• Research and gather industry reference material relating to Revenue Assurance standards and practices that can be used by all MTN interested parties



Customer Satisfaction



• Maintain solid relationships with all customers and stakeholders, interacting with all BU’s, obtaining information as appropriate and ensuring that all queries are responded to quickly and effectively.

• Provide Revenue Assurance advice to all stakeholders regarding Best Practice developments and plans.

• Educate customers on the role of RA and ways in which they can contribute and add value.



Measure and monitor the level of engagement and customer satisfaction in relation to the use of MTN RA Group Best Practices.



Revenue Assurance Best Practice Documentation



• Design of documentation standards and templates for the documentation of Revenue Assurance Best Practices in line with Group RAFM requirements

• Documentation of Best Practices in the prescribed format and templates ensuring compliance with quality standards

• Maintenance of a library of Best Practices for Revenue Assurance that are made available to all interested parties via agreed media

• Research and gather industry reference material relating to Revenue Assurance standards and practices that can be used by all MTN interested parties



Customer Satisfaction



• Maintain solid relationships with all customers and stakeholders, interacting with all BU’s, obtaining information as appropriate and ensuring that all queries are responded to quickly and effectively.

• Provide Revenue Assurance advice to all stakeholders regarding Best Practice developments and plans.

• Educate customers on the role of RA and ways in which they can contribute and add value.



Measure and monitor the level of engagement and customer satisfaction in relation to the use of MTN RA Group Best Practices



Qualification Required & Experience



Education:



• Minimum of a University Degree – B.Comm/B.Acc/LLB/BSc Comp. Sci/Maths/Stats

• Professional certification – CA/SA/ CISA/CISM/CGEIT a must

• Post Graduate Degree a plus

• Preferable – Project Management qualification – Prince/PMBOK



Experience:



• At least 5 years of experience in a complex, technology-oriented industry

• Cross functional project management experience.

• Experience of Enterprise Risk Management practices

• Experience of telecommunications technology principles and application.



Training:



• Essential: Audit Qualification (CISA / CISM / CRSIC)

• Desirable: Project Management Accreditation (PMI / PMBOK)

• Desirable: Financial Accounting Qualification (CISA / ACCA)

• Desirable: Process Improvement (6-Sigma / BPR)



Professional/Technical competencies:



Audit and Assurance – Control Design – Advanced Level



• Provides specialist knowledge in advising Revenue Assurance and primary control owners in the organization on best practices for design of controls.



Audit and Assurance – Planning – Advanced Level



• Plans all activities required to meet an audit objective.

• This includes resource and capacity planning across cross functional teams as well as designing a program of work that will provide a suitable outcome.



Audit and Assurance – Control Evaluation – Advanced Level



• Is proficient in the evaluation of control design and operational effectiveness

• Follows substantive and compliance techniques for evaluation of control quality

• Provides specialist support to internal and external teams and designs improvement plans for the effective delivery of these improvements.



Audit and Assurance – Internal and External Audit Management – Advanced Level



• Leads the activities within an audit domain, providing expertise in control compliance and risk levels

• Advises audit owners on suitability of control and compliance methods

• Is proactive in suggesting alternative methods for achieving an audit opinion.



Data Management and Analysis – Data Appreciation and Design – Basic Level



• Understands the data that is being used for Revenue Assurance tasks, in relation to their role.

• Including source systems, business definitions and use of the information.



Data Management and Analysis – Information Extraction Techniques – Basic Level



• Understands the system source data for control purposes

• Has a basic understanding of the methods of data collection for purposes of role

• Manages the collection and scheduling of information in relation to control source data

• Manages issues in relation to data collection routines

• Ensuring data quality criteria for control source data are defined and met on a daily basis.



Data Management and Analysis – Data Modelling and Manipulation – Intermediate Level



• Can analyse and interpret and data source for the purposes of defining a data model for RA control purposes

• Understands the data values within a data source in relation to the control output analysis

• Can define a data model for a control domain that meets the needs of users of that data, including all control owners

• Can design multi-dimensional data models for the analysis of data by users that can be used in a flexible and configurable way to meet user needs.



Technology Appreciation and Application – Network – Intermediate Level



• Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.

• Applies this knowledge in an integrated manner

• Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.



Technology Appreciation and Application – Information Systems – Intermediate Level



• Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned

• Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.



Operations Management – Control Operation Efficiency – Basic Level



• Performs control operation tasks at a basic level of efficiency

• Is able to complete key tasks within the prescribed timeframe without seeking and delivery of improvements to this level of efficiency.

• Non-critical tasks require prioritization as some constraints exists in performing these.



Operations Management – Control Output Interpretation – Intermediate Level



• Interpretation of control information allows the user to detect issues, examine historical trends and apply this information in understanding the source of the problem, as well as potential impacts elsewhere

• A basic level of external knowledge application is performed in understanding exceptions and trends.



Operations Management – Problem Solving – Intermediate Level



• Problem solving involves a combination of reactive trouble ticket management, as well as proactive preventative action.

• Problem management considered at a departmental level.

• Individual is able to effectively influence owners to manage issues and improve effectiveness of issue resolution.



Operations Management – Decision Making – Intermediate Level



• Decision making extends to include both information produced by the individual, as well as external information that is used to support decisions

• Decision empowerment evolving, with the user supported in decision making by management

• Decision justification includes cost-benefit analysis

• Decision support provided by middle management.



Reporting and Measurement – Report Design and Modelling – Basic Level



• Information produced based on predefined templates supplied

• Information is largely operational in nature and data presentation includes both numerical and graphical information.



Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level



• Reporting is produced with extensive effort on the part of the individual.

• Information gathering and collation represent the time-consuming aspects of the reporting task.

• Limited time for analysis.

• Largely manual in nature.

• Produced in line with a predefined schedule.

• Reporting and Measurement – Decision Support and Reporting Communication – Intermediate Level

• Individual is responsible for the review of information with owner, and presentation of information to a defined distribution list where required.

• Decision support characterised by response to questions and queries on the information content.

• Project and Change Management – Project Planning and Design – Intermediate Level

• Project planning includes multiple deliverables, which are designed with time and resource constraints.

• Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.

• Project and Change Management – Project Delivery – Intermediate Level

• Delivery, risk and financial management form part of the project delivery process.

• Detailed tracking and updating of project plans are performed with regular communication to cross functional project teams and project stakeholders in the form of Steering meeting summaries.

• Proactive risk management in place with timely adaptation of the project performed as required to mitigate risk.

• Project and Change Management – Change Management and Assurance – Intermediate Level

• Evaluation of change and definition of change-related requirements and solutions performed for a number of roles or activities.

• Broader subject matter knowledge involved in the change project, with an involvement covering multiple streams within the individuals subject matter

• Risk evaluation performed in a proactive manner and requirements to mitigate these risks are managed through cross functional communication.

• Finance and Accounting – Financial Accounting – Basic Level

• Understands the basic structure of the general ledger and subsidiary ledgers

• Understands the principles of a revenue and cost of sales double entry in relation to the general ledger.

• Financial accounting awareness extends to include the concepts of deferred revenues, accruals and the relationship between billing systems and financial accounting systems.

• Finance and Accounting – Management Accounting – Intermediate Level

• Appreciates the revenue and cost of sales categories used in profitability analysis

• Understands the relationship between different revenue categories ( e.g. outbound costs vs retail outbound revenues).

• Understands basic variance analysis included in management accounts.



Skills / physical competencies:



• Manages self and be a team player, good conflict management, takes and manages accountability

• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently

• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports

• Personal Skills – Trustworthy, integrity and ethical in dealings

• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively

• Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization

• Global thinker, Analytical thinking and Problem-solving abilities.

• Good communication skills (oral and written)

• Negotiating & Influencing skill



Must live the MTN Values of:



• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion



General working conditions



• Anywhere/Anytime work/ Ability to manage self/Personal accountability.



Location: Accra



How To Apply For The Job



Qualified Applicants should indicate Ref number: MTN-F&SRAL3001-2024 as the email subject and ensure that CVs are saved in their names. Qualified Applicants should send their Curriculum Vitae by 16th August 2024 to:



MTNGhanaRecruitment@mtn.com



Closing Date: 16 August, 2024



• Applicants should have served at least twelve (12) months or more in their current role with Scancom PLC.

• Applicants should also make their managers aware that they are applying for the position.

• Only shortlisted applicants will be contacted.