Senior Account Manager - Mid-Market

Requirements:

• Proven success in building key customer relationships, including key decision makers and champions to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Demonstrated strong ability and track record in growing existing accounts, driving net new expansion bookings within customer accounts, and identifying upselling/cross-selling opportunities within mid-market or enterprise accounts
• Aptitude and eagerness to form deep senior-level relationships across customer organizations.
• Maintain consistent communication with key customer contacts and advocates on their needs, as well as eliciting feedback on our products and services on how we can improve and support them further.
• Able to create, execute, and adapt proactive client strategies to achieve goals.
• Ability to confidently develop pipeline, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Strong background in Account Management is preferable, or related SaaS or platform sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities:

• Build and maintain strong relationship with key decision makers and champions to be able to drive sales
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships.
• Build understanding of clients business and become a strategic partner
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle.
• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Present to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Generate customer retention initiatives and participate in key strategic events to nurture customer relationships.
• Work with other cross-functional teams to ensure customer success.