Sales Manager

Job Profile
As part of the company’s local sales team, the Sales Manager will be responsible for:

• leading and managing a dynamic sales teams and sales/commercial activities
• driving business growth to exceed performance targets and business growth objectives
• Implementing sales strategies & tools for sustaining the agency revenue growth and profitability
• preparing & monitoring sales plans & sales targets, supporting business negotiations, team's performance, and training programs monitoring
• Ensuring pricing consistency, accurate and timing reports
  
  

Responsibilities:

• Proactively identify new customers, engage new and existing customers for customer base expansion.
• Conduct sales calls daily for existing and prospective customers with timely input of sales reports and targeted actions plan with the support of internal stakeholders.
• Chase and drive opportunities turned into prospects to be highlighted for close monitoring for highly profitable customer mix.
• Drive a continuous improvement and initiatives by building and maintain sustainable relationship with active and inactive customers for business development and augmented customer experience.
• Monitor and improve customers performance with periodic review with sales teams and direct manager.
• Identify cost saving measures (within/external) that will generate more revenue for the company with targeted actions.
• Manage sales quotations, agreements and service requests from customers in coordination with customer service team (accuracy, filing time, timely feedback etc.)
• Collect and analyze information on market trend/development including new measures that may impact business growth and prepare reports for management.
• Monitor and ensure conflict resolution in cases of outstanding demurrage, undelivered cargoes, etc.
• Develop strategies to aid customer service processes to promote prompt cargoes delivery and UCL/debt recovery scheme.
• Lead and supervise local sales team in delivering business solutions and expected results to support customers satisfaction and business growth.
• Maintain and develop stable and optimal mix of customers portfolio and cargoes based on profitability targets, volume targets and commodities seasonality for customers retention.
• Support trade and various relevant stakeholders on commercial strategies and actions and promptly report on market changes, market intelligence, freight level, and others.
  
  

Requirements:

• Master’s degree in business administration, transport and logistics or any others related disciplines.
• Between 6-10years prior experience in similar role.
• Strong relationship management, analytical and problem-solving and negotiation skills.
• Good command of written and spoken in English, Proficiency in MS Office.
• Motivated to generate and increase sales volumes/revenue while delivering top-notch customer care.
• Good knowledge of Ghana Shipping market.
• Business acumen, Logical mindset, and good attention to details.
• Knowledge of Chinese, French and others international languages will be added advantage