Sales and Marketing Manager

Key Responsibilities:

• To be responsible for managing a set client portfolio including for all aspects of account management:
• Ensuring repeat business and developing new business for rooms, conferencing & events and Food & Beverage and rate negotiation
• Maintaining client profiles credit, payment and managing complaints.
• Maintain full potential analysis and strategic plan of all relevant accounts
• Achieve all sales activity targets as agreed in the sales action plan
• Attend sales trips, exhibitions and functions representing the hotel
• Ensure timely and professional follow up with all assigned clients for all administrative requirements
• Good communication must be in place with all Operational and back of house departments to ensure guests smooth operations, timely response and guest satisfaction.
• To support colleagues in the Sales and Marketing Teams at all times in order to protect the interest of the hotel and ensure quality service for guests and potential customers 
• To stay informed of market and competitor changes
• To act as an ambassador for Coconut Grove Hotels and cross sell all brands in all locations as relevant to your client requirement

(The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. Management reserves the right to assign and change responsibilities to meet business and organizational needs as necessary.)

Knowledge & Qualification:

• A first degree in hotel management

Experience:

• Minimum of 8 years work experience

Skills and Abilities:

• Good written and oral communication skills
• Excellent negotiation skills
• Must be customer-oriented
• Must be able to meet deadlines
• Must be a good problem –solver
• Must be charismatic and a good sales person

Employment Type: Full-time

Location: Accra

Salary Range:  Attractive