Retail Sales Manager

Job Summary:

The Retail Sales Manager will lead and oversee the performance of the retail sales team, ensuring the achievement of sales targets and the delivery of exceptional customer experiences. This role is pivotal in driving business development efforts, maintaining client relationships, and ensuring operational efficiency within the sales unit.

Key Responsibilities:

• • Develop and implement sales strategies to meet organizational goals.

• • Identify new business opportunities within the insurance or finance sectors.

• • Drive the retail sales team to achieve individual and team sales targets.

• • Build and maintain strong relationships with customers and stakeholders.

• • Address customer inquiries and resolve complaints in a timely manner.

• • Promote customer-focused practices across the sales unit.

• • Recruit, train, and mentor retail sales staff.

• • Set clear performance goals and conduct regular performance evaluations.

• • Foster a collaborative and motivated team environment.

• • Prepare and present detailed sales and business development reports.

• • Analyze sales performance data and recommend improvements.

• • Stay updated on market trends and competitor activities.

• • Ensure adherence to company policies, standards, and procedures.

• • Oversee day-to-day operations to ensure smooth execution of sales activities.

Qualifications and Requirements:

Education:

- A first degree in Business Administration (HRM, Finance, Marketing, or any relevant field).

- A Diploma in Insurance or higher will be an added advantage.

Experience:

- Minimum of 3 years in business development within the insurance industry or finance company.

- At least 3 years of management experience.

- Proven experience in Customer Relationship Management.

Technical Competencies:

- Proficient in report writing.

- Exceptional leadership, planning, and organizational skills.

- Strong analytical skills and a high sense of integrity.

- Excellent communication and interpersonal skills.

- Ability to interact effectively with all levels of management and employees.

Core Competencies:

- High emotional intelligence.

- Efficiency and time management skills.

- Good judgment and decision-making capabilities.

- Strong customer focus.

Work Environment:

The Retail Sales Manager will work in a fast-paced office environment and may occasionally travel for client meetings and business development activities.

Reporting Line:

Reports directly to the Head of Sales, Marketing and Retail or a similar leadership role within the organization.