Relationship Officer

General Description:

Sales and Business Growth

• Responsible for ensuring the achievement of monthly fixed deposit and CASA Target of the branch.
• Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the fixed deposit and CASA product.
• Responsible for coordinating marketing-related activations for the fixed deposit and CASA products at the branch.
• Responsible for client acquisition drives for the fixed deposit and CASA.
• Responsible for client retention strategy for the fixed deposit and CASA portfolio.
• Responsible for maintaining fixed deposit and CASA portfolio growth.

Customer Care and Relationship Management

• Responsible for ensuring the maintenance of excellent relationships between the Branch and its clients.
• Responsible for ensuring delivery of good quality services to all clients.
• Responsible for fixed deposit-related queries by customers and potential customers.
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure
• that clients’ complaints are effectively addressed.

Reporting

• Responsible for weekly reporting on progress and performance to Branch Manager and Investment Manager.
• Responsible for any other task(s) that Management may assign.

Requirements:

• A bachelor’s Degree (Marketing, Economics or Business preferred)
• Excellent knowledge of the Ghanaian small business climate and preferences
• Minimum three (3) years’ experience in sales management role.

Skills / Attributes

• Hard working and analytical.
• Self-starter.
• Excellent communication and interpersonal skills.
• Sales target driven and good sales skills
• Team spirit is essential

Kindly Note: All applicants should forward their application letters and CVs to ghanavacancies1@gmail.com

Only shortlisted applicants will be contacted.

Deadline for submission is 30th November 2024 (Close of business)

Location: Tema