Relationship Manager, Private Banking (HNI & Affluent)

Key Responsibilities:

Client Acquisition and Onboarding

• Identify, target, and onboard new High-Net-Worth Individuals (HNI) and Affluent clients through referrals, professional networks, and targeted marketing campaigns.
• Deliver a seamless and personalized onboarding experience, ensuring all KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations are met.
• Develop a pipeline of potential HNI and Affluent clients to achieve acquisition and growth targets.

Relationship Management

• Serve as the primary relationship point for HNI and Affluent clients, ensuring consistent engagement and exceptional service delivery.
• Build long-term, trust-based relationships by understanding each client’s financial objectives, risk appetite, and preferences.
• Proactively manage client portfolios by offering tailored financial and lifestyle solutions aligned with their unique goals.

Portfolio Management and Advisory

• Provide strategic advice and solutions across banking, investment, and wealth management products.
• Manage client portfolios with a focus on asset allocation, diversification, and maximizing returns while mitigating risks.
• Conduct periodic portfolio reviews and recommend adjustments based on market conditions or changes in client goals.

Cross-Selling and Upselling

• Identify opportunities to cross-sell and upsell banking and financial products, such as savings, loans, insurance, mutual funds, and structured investments.
• Promote exclusive offerings tailored for HNI and Affluent clients, including premium accounts, concierge services, lifestyle privileges, and private equity opportunities.
• Collaborate with internal product specialists to deliver bespoke solutions for complex client needs.

Credit Management

• Facilitate access to personalized credit solutions for HNI and Affluent clients, such as overdrafts, mortgages, working capital loans, and secured lending.
• Work with the credit team to structure credit facilities that align with the client’s financial standing and goals.
• Monitor credit performance and manage risks associated with loan products, ensuring timely repayments.

Retention and Loyalty Management

• Focus on deepening client relationships to drive loyalty and retention within the HNI and Affluent segments.
• Leverage data analytics and behavioral insights to deliver targeted retention strategies, such as loyalty programs, exclusive offers, and personalized experiences.
• Engage clients through high-touch interactions, ensuring consistent communication and proactive support.

Market Insights and Strategic Advice

• Provide clients with timely updates on global and local market trends, macroeconomic developments, and emerging investment opportunities.
• Offer insights into portfolio restructuring, estate planning, succession planning, and tax-efficient investment strategies.
• Stay updated on competitor offerings to ensure competitive value propositions for the bank’s private banking clients.

Event Planning and Networking

• Organize exclusive private banking events, such as investment seminars, networking sessions, and lifestyle experiences, to engage and retain clients.
• Represent the bank at industry and community events, strengthening the bank’s presence among HNI and Affluent circles.
• Build strong referral networks with professionals such as wealth advisors, lawyers, and accountants to expand the client base.

Sales Target Achievement

• Drive the achievement of individual and team sales targets across HNI and Affluent client segments.
• Develop and execute strategic plans to grow the client portfolio, increase wallet share, and maximize profitability.
• Regularly report progress and results to management, including insights into client activity, acquisition, and retention performance.

Compliance and Risk Management

• Ensure all client interactions and transactions comply with the bank’s policies, regulatory requirements, and ethical standards.
• Monitor client accounts for suspicious activities, ensuring adherence to AML, KYC, and fraud prevention measures.
• Work closely with compliance teams to address regulatory issues and ensure a risk-free operating environment.

Additional Responsibilities for Private Banking:

• Exclusive Service Offerings: Deliver curated financial and lifestyle solutions unique to private banking clients, such as estate planning, family wealth management, and philanthropy advisory.
• Digital Integration: Promote and assist HNI and Affluent clients in using private banking digital platforms for seamless account management and investment tracking.
• Client Segmentation Strategy: Align services and products to the specific needs of HNI and Affluent clients, differentiating between the two segments while ensuring high service standards.

Qualifications

• Minimum of 5 years post qualification experience in the Banking Sector.
• A good first degree in any discipline. Masters degree or accounting or banking professional qualification will be an added advantage

Competencies

• Wealth Management Expertise: Deep understanding of private banking products, portfolio management, and investment strategies.
• Relationship Building: Exceptional interpersonal skills to build trust and long-lasting relationships.
• Sales Acumen: Strong ability to identify opportunities, pitch tailored solutions, and close deals.
• Cultural Sensitivity: Ability to engage diverse client bases, understanding the unique needs of HNI and Affluent clients.
• Professionalism and Confidentiality: High ethical standards and discretion in handling sensitive client information.
• Market Awareness: Comprehensive knowledge of financial markets, regulatory requirements, and competitive trends.

Salary Range: Attractive

Employment Type: Full-time

Location: Accra