Regional Team Manager at Telecel Ghana

To lead a team of Senior Customer Service Engineers and Customer Service Engineers with other operational vendors to deliver excellent fixed voice and fixed broadband services to customers in a designated geographical boundary with high standards and professionalism in team leadership and management.



Key Accountabilities And Decision Ownership







To effectively lead, motivate and manage the performance of a team of Customer Service Engineers (CSEs) and Senior Customer Service Engineer (SCSEs) who are engaged in Fixed Access Telephony Service Provision and Maintenance via Copper, Radio & Fibre in a designated geographical boundary within the country.

To provide technical coaching and support on the field in order to improve the quality of work, improve customer satisfaction & drive revenue

To effectively liaise with peers in centralized Field Force Automation FFA in all cases of management of Customer complaints on service interference or on new request for Fixed Voice /or Fixed Broadband

To spend time with team members at their workplace across geographical areas with desired visibility on all CSEs assisted by the localized Senior Customer Service Engineers to ensure smooth operations of the area



To identify and eliminate all forms of waste activities, by removing barriers and reducing Telecel costs of operations.



To proactively ensure that FS external contractors who undertake Telecel delivery do so in a timely, professional, and effective manner, compliant with all relevant VF requirements and consistent with the aspirations of Telecel customer service targets.

To lead by example and create an environment based on trust: an open & honest approach, delivering promises, following through actions, enthusiasm and commitment to achieving success through persuasive communications and the liberation of people’s potential



Core Competencies, Knowledge, And Experience







Minimum of 8 years work experience, 3 of which must involve managing teams.

A solid understanding of the Fixed Access Network infrastructure, last mile connectivity, materials, and Telecom operations.

Ability to provide leadership, achieve results and drive change as required.

Strong promoter of work place Health, Safety and wellbeing.

Management of available resources within budget and timely planning of capital investment.

Knowledge of engineering and quality standards

Basic IP skills

Must possess a valid class C driving license with a clean driving record



Must Have Technical / Professional Qualifications







An HND Electrical or a bachelor’s degree in Telecommunications Engineering or equivalent is required for this position.

Masters in same field or a managerial area will be a good addition.