Regional Automation and Digital Support Lead at Epiroc

Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.



Life at Epiroc



By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.



The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.



Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.



Mission



The lead in supporting new automation projects and other digital product implementations and assisting our marketing team to develop automation business.



Main Tasks And Responsibilities







Engineering and project support for field installations.

Planning and implementation of automation (Line of Sight, Tele remote, etc.) and digitalization projects.

On-site technical commissioning and troubleshooting of installed systems.

Regular remote monitoring of system health and performance of all installations.

Support customer maintenance personnel to create tickets when requesting support.

Fault analysis (and subsequent prioritization) and data compilation, for escalation to global support team.

Facilitate the on-site implementation of software fixes; upgrades and/or system setup.

Work alongside the customer's technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level.

Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio.

Collaborate and communicate with all other internal relationship management groups to improve the customer experience.

Document customer feedback (for sharing with R&D team) specifically with regards to systems functionality, operation, and maintenance.

Aim to identify known/unknown unresolved product defects and engage global support teams with speed and precision.

Developing education material as well as giving training on-site.

Support the development of the automation business in the region.

Carry out additional duties as may become necessary to ensure the successful operation of the company. Carry out additional duties as may become necessary to ensure the successful operation of the company.



Competences, Skills And Experience







Masters/ Bachelor’s degree in electrical/Electronic Engineering or Mechatronics Engineering.

Minimum 5 years of experience of mining machine automation

Linux Terminal, knowledge is mandatory.

Experience with communication systems.

Experience with complex industrial equipment.

Experience with supporting customer in complex SW related problems.

Experience with Mining industry



The personality qualities needed for this role







Strong Knowledge of automation systems for mining equipment.

Good understanding of radio/network systems.

Good understanding of the value of automation and digitalization of a mine.

Good communication skills internally and externally and willing to develop strong relations with different stakeholders.

Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them.

A highly motivated, enthusiastic and results driven individual.



Why should applicants choose to work in this position and within this department?



To be part of the team creating a legacy in West Africa mining industry with our Groundbreaking Intelligence Solutions.



Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.



It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.



All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com