Recovery Officer

Responsibilities:

• Responsible for assisting the Collections and Recoveries Manager to design policies, processes, and procedures to ensure efficient and effective SME collections.
• Responsible for the repossession of all vehicles for which the business has CR7 or as agreed by Arrears Committee.
• Responsible for ensuring that all repossessed vehicles are sent to the Company’s garage within 24 hours for safe keeping.
• Responsible for organizing auction of repossessed vehicles within 8 days after receipt of revaluation reports.
• Responsible for timely publication of vehicles for auction in the national newspapers.
• Responsible for ensuring the settlement of all accounts with sales proceeds from auctions.
• Responsible for producing weekly reports for the Collections and Recoveries Manager on all assigned duties.
• Responsible for working within the team's target to reduce growth in delinquencies.
• Responsible for updating the auction report immediately after each auction within 12 hours of the auction.
• Responsible for regular and intensive client visitation in furtherance of recovery efforts.
• Responsible for effectively resolving issues with angry and upset customers.
• Responsible for developing positive rapport with different types of customers.
• Responsible for applying the proper etiquette to collect arrears from different customer situations.
• Responsible for applying appropriate actions to effectively control customer engagements.
• Responsible for the maintenance of relationships with vendors involved in the recoveries process, Ghana Police, Repossession agents, garage, Valuers & Auctioneers.
• Responsible for adhering to all Collection policies.
• Responsible for participating in all Collections Trainings/staff meetings.
• Responsible for mitigating any collections risks which do or may affect the Company.
• Responsible for achieving the agreed set target on repossessed collections and Vintages.
• Responsible for ensuring all returned cheques are duly reported to the Police within 24 hours upon receipt of the cheque(s).
• Responsible for ensuring repossessed vehicles are released to clients after clients have settled their indebtedness with us.
• Responsible for expanding channels for sale of vehicles.
• Responsible for any other collections activities that may be assigned to you by the supervisor or head of department.

Requirements:

• A Bachelor’s Degree or Higher National diploma
• Must have at least one (1) year experience in a similar role

Skills / Attributes:

• Hard working and driven.
• Excellent communication skills.
• Excellent knowledge of accounting and tax principles.
• Positive attitude.
• Excellent management skills.
• Accurate and fast worker.
• Good interpersonal skills.
• Neat and organized person.

Note:

• Expiry date for applications: 21st March 2025 (Close of business)
• All applicants should forward their application letters and CVs to ghanavacancies1@gmail.com