Recovery officer

Department: Credit

Reports Directly to: General Manager

Recovery officer is expected to:

• Be responsible for direct collection of delinquent loans and paying recovered sums into the delinquent customer's account
• Monitoring of repayments through the field officers and reconciling differences in clients repayment log books and on the server
• Liaise with the credit officers to identify current and potential credit risks and develop suitable mitigation/prevention strategies
• Renegotiating and reschedule of default loan repayment with default loan clients for effective payments upon client’s request.
• Preparation and serving notice of default
• Monitoring, extension and booking of notice of default in the collateral registry platform.
• Preparation of daily, weekly and monthly recovery reports
• To ensure efficient follow-up of severe cases of arrears of loans repayment
• Prepare a plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios.
• Ensure monthly loan recovery work plan has been firmly designed and implemented
• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
• Conduct frequent and surprise visits to default clients and guarantors premises/work places.
• Any other duties that may be assigned by the General Manager from time to time.

Tools and Equipment Handled

• Uses calculator, company phones and computer

Materials Handled

• Receipt books
• Loan log books

Work Environment

• Field and normal office environment

Hazards

• Expose to cash shortages
• Verbal and physical abuse

Positions Type/Expected Hours of Work

• This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Competencies

Educational

• Minimum HND in accountancy, marketing, management & general administration

Other Competencies

• Must understand and agree with WML Mission, Vision and core values.
• Strong communication, interpersonal and leadership skills;
• Must have excellent negotiation and problem solving skills, strong math skills
• Familiarity with receipt and handling of cash
• Must be very organized in order to handle multiple projects simultaneously;
• Able to manage and lead staff
• Demonstrate high level of ethical commitment and trustworthiness

Location: Accra

Salary Range: Attractive

Employment Type: Full Time.