Radiology Scheduler wBilingual (Spanish)
NationaLease
Marketing & Communications
Job Summary
Our Scheduling Coordinators are responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities over the phone in a friendly and professional manner. Communication with outside offices, provider offices, insurance companies, and patients must be professional and courteous. Schedulers must maintain a professional presence including being at your desk at home and ready to handle high call volumes. Knowledge of commonly-used concepts, practices, and procedures within the call center/healthcare environment. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The Scheduler position assumes other responsibilities as assigned by the manager. We provide all hardware to you to work from home.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- White Glove Service - first impression for patient experience.
- Superior customer service in virtual teamwork environment and communicating with medical facilities and patients.
- Manage multiple phone lines with high productivity/volume.
- Assists patients in scheduling appropriate procedures, using correct CPT code based on referral.
- Assists in referring physician offices in scheduling patients for appropriate procedures.
- Responsible for obtaining complete and accurate clinical, demographic, and financial information during the scheduling process.
- Provides the customer with prep and other appointment instructions.
- Manage and direct calls using a centralized phone system for all Royal Solutions Medical Imaging-affiliated outpatient sites.
- Hiring for 5:30am-2:30pm pacific shift M-F, 7:30am-4:30pm central, and 8:30am-5:30pm est
- Bi-lingual (Spanish speaking required)
Qualifications:
- Experience managing multiple phone lines, practicing superior customer service in a virtual teamwork environment, and communicating professionally with other medical facilities.
- Maintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines.
- Radiology Scheduling experience required
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