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Project Support Manager

Yango

Customer Service & Support

Confidential
  • Minimum Qualification :

Job Description/Requirements



















We are seeking a Support Project Manager with a strong background in driver support and project management experience.

The ideal candidate should be familiar with support processes and capable of adapting to the dynamic pace and unique nature of projects.


Key Responsibilities:

- Manage driver support projects, ensuring all project stages are completed on time and within budget.

- Define and monitor key metrics in English to evaluate project performance and success.

- Address issues promptly and optimize processes as needed.

- Conduct regular meetings, prepare project progress reports, and support the team in adapting to changes.

- Maintain project documentation using spreadsheets and other tools to track status and progress.


Requirements:

- Experience in the support field, preferably involving driver interactions.

- Proven project management experience.

- Proficiency in English at a high level.

- Experience working with metrics and spreadsheets for progress tracking and analysis.

- Excellent communication and team management skills, with a results-oriented approach.












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