Product Manager - Digital Platforms

JOB DESCRIPTION

Product Manager - Digital Platforms 

(Ride Hailing, E-commerce & Telemedicine)

COUNTRY – GHANA

WORK TYPE – FULL TIME - PERMANENT

JOB TITLE:

Product Manager - Digital Platforms (Ride Hailing, E-commerce & Telemedicine)

JOB GRADE: 

WORKING ENVIRONMENT:

Office

LOCATION: Accra - Ghana

REPORTS DIRECTLY TO:

Head of Product

1. JOB PURPOSE:

The Digital Platforms Product Manager will lead the development, growth, and optimization of digital platforms, including ride-hailing, telemedicine, and e-commerce applications. This role focuses on delivering exceptional user experiences, driving business goals, and ensuring the seamless execution of product strategies in collaboration with cross-functional teams.

1. KEY RESPONSIBILITIES

• Technical/Operations duties

1. Product Strategy and Planning:

• Define and prioritize product features and functionalities based on user feedback, market trends, and business objectives.
• Develop and maintain a comprehensive product roadmap that aligns with organizational goals.

1. Collaboration and Development:

• Work closely with designers, developers, and marketing teams to conceptualize and deliver innovative digital solutions.
• Ensure timely and quality delivery of platform enhancements and new features.

1. User Research and Insights:

• Conduct in-depth user research, competitive analysis, and usability testing to inform product development.
• Translate insights into actionable improvements to enhance user satisfaction and engagement.

1. Performance Monitoring and Optimization:

• Monitor platform performance metrics, identify issues, and implement proactive solutions.
• Continuously evaluate product performance to drive optimization and scalability.

1. Go-to-Market Strategies:

• Develop and execute go-to-market plans for new product launches and updates.
• Collaborate with marketing teams to drive product adoption and engagement.

1. General duties

      Any other duties assigned

1. KEY PERFORMANCE MEASURES

• User Engagement Metrics: Growth in active users, session duration, and user retention rates across platforms.
• Platform Performance: Uptime, speed, and reliability of digital platforms with minimal technical issues.
• Feature Success: Adoption rates and user satisfaction for new features and updates.
• Revenue Growth: Contribution of platforms to overall business revenue through monetization strategies.
• Project Delivery: Timeliness and quality of feature rollouts and updates as per the product roadmap.
• Customer Feedback: Positive user feedback and reduction in complaints or support tickets related to platform functionality.

1. KEY RELATIONSHIPS

• Internal
• Product development team 
• 
  
• UX/UI designers 
• 
  
• Software developers 
• 
  
• Marketing team 
• 
  
• Customer support team 
• 
  
• Data analysts
• 
  
• Senior management.

1. KEY RELATIONSHIPS

• External
• End users 
• 
  
• Third-party vendors 
• 
  
• External developers 
• 
  
• Market research firms 
• 
  
• Industry partners 
• 
  
• Regulatory bodies.

1. COMPETENCIES

1. SStrategic thinking
2. Problem-solving
3. Collaboration
4. Communication
5. User-centric approach
6. Analytical mindset
7. Adaptability
8. Leadership

• Qualification
• Bachelor’s degree in Business, Technology, or a related field; an MBA or equivalent is preferred.
• Experience working in fast-paced, dynamic environments.
• Familiarity with Agile methodologies and product management tools such as Jira, Trello, or Asana.
• Proven track record of managing digital platforms, particularly in ride-hailing, telemedicine, and e-commerce sectors.
• Strong understanding of UX/UI principles with the ability to collaborate effectively with design teams.
• Specific Working Experience
• Minimum 5 years working experience
• Personality Attributes
• Business / commercial minded orientation
• Commitment
• Honesty
• Integrity
• Proactive
• Interested candidates are invited to submit their resume/ CV to ghanajobs@iastaffingagency.com The subject line should be "Product Manager - Digital Platforms”

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