Operations Officer at Donu

Donu is an e-commerce app that brings fresh, affordable high-quality products from suppliers and farms straight to your doorstep. Whether it’s groceries or ingredients for your favourite recipes, you can shop within minutes and get products delivered without leaving home. You get to save time, money, and enjoy the convenience while using Donu. No more market trips or grocery store runs – with Donu, you can turn your recipe into your next delicious meal



As an Operations Officer for Donu, your primary responsibility will be to ensure the smooth operation of the business, with a particular focus on partner acquisition, inventory management and delivery mobilisation. This hybrid role combines (work from home) with field visits as required.



The salary for this role ranges between 1000-2000 GHC, based on either part-time or full-time arrangements.



Responsibilities:



  Partner Acquisition:

– Research and Identify prospective suppliers/retailers as partners for Donu.

– Establish partnerships with qualified partners, explain the benefits of collaborating with Donu, and negotiate partnership agreements.

– Establish and maintain strong relationships with partners, ensuring their satisfaction and ongoing commitment to providing quality produce.



Inventory Management:

– Coordinate with partner suppliers/retailers to ensure product offerings on Donu are available for pickup.

– Regularly update inventory records, track product availability, and communicate any shortages or changes to relevant stakeholders.

– Implement quality control measures, and ensure compliance with food safety standards during purchase and delivery.



  Delivery Partner Management:

– Recruit, train, and onboard delivery drivers/riders to serve as partners for Donu.

– Assign delivery orders to drivers/riders based on their availability, location, and capacity.

– Monitor delivery performance, address any issues or delays, and maintain open lines of communication with all stakeholders.



Order Fulfillment:

– Coordinate with suppliers and delivery agents to process and fulfil customer orders promptly.

– Monitor the progress of orders, follow up with producers as needed, and address any order-related concerns.



Operational Efficiency:

– Identify areas for improvement and implement appropriate strategies or systems to streamline operations.

– Monitor key performance indicators (KPIs) and provide regular reports on operational metrics.



Requirements:



– Previous experience in operations, supply chain, or a similar role, preferably within the e-commerce or food industry.

– Very resourceful, able to work efficiently, exceptional problem-solving abilities and the ability to find creative solutions to operational challenges within limited resources.

– Self-motivated, can prioritize tasks, multitask, adapt to changing circumstances and work independently.

– Strong negotiation and relationship-building skills to establish and maintain partnerships with suppliers, and drivers.

– Excellent communication and interpersonal skills to collaborate effectively with all stakeholders.

– Proficient in using technology, including apps, software, and online platforms.

– Flexibility to work from home and conduct field visits when necessary.

– Knowledge of local food markets, agricultural practices, and logistics is a plus.



Assessment



To be considered for this role, you need to submit a solution for the assessment below if you meet the requirements. Please keep your answers concise and precise.