Operations Manager

Key Responsibilities:

• Coordinate daily business operations.
• Participate in long-term planning to support company’s goals.
• Coordinate the activities of all branches and provide cross-team learning opportunities to improve standardization.
• Identify potential problems and points of friction and find solutions to maximize efficiency and revenue.
• Recommend service and product enhancement to improve onboarding and customer satisfaction.
• Ensure the delivery of targets through individual recognition, performance review, people management and reward.
• Meet with customers to discuss their evolving needs and to assess the quality of the company’s relationship with them.
• Develop action plan for field work and develop quotas for each Branch.
• Develop and implement new programs, initiatives and strategies to capture key demographics.
• Document customer interactions and maintain data related to activities, accounts and partners.

Qualifications & Responsibilities:

• A minimum of First Degree in Business Administration, Data Science or equivalent.
• A Post Graduate Certificate is an added advantage.
• Mastery in public speaking.
• Ability to plan, coordinate and monitor activities.
• Excellent knowledge of principles of management and supervision.
• Ability to motivate staff to be results-oriented.
• Excellent supervisory / managerial skills.
• Ability to delegate.
• Excellent communication, leadership and Interpersonal skills.
• Ability to uphold confidentiality.
• Ability to pay attention to detail.
• People-centered and customer oriented.
• Possess a high sense of professionalism.
• Organize training for staff.

Location: Accra
Employment Type: Full-Time
Salary Range: Attractive