Operations Manager

Responsibilities:

• Oversee daily operations of the drive-thru service, ensuring smooth and efficient workflows.
• Manage all kitchen operations, including food preparation, inventory management, and quality control.
• Supervise and train staff to maintain high performance and exceptional customer service.
• Optimize order-taking and fulfillment processes to ensure fast and accurate service delivery.
• Monitor and maintain health, safety, and hygiene standards in compliance with food industry regulations.
• Oversee the logistics of the delivery chain, ensuring timely and efficient deliveries to customers.
• Develop and implement operational policies and procedures to enhance productivity and customer satisfaction.
• Track key performance indicators (KPIs) to assess operational efficiency and make necessary improvements.
• Collaborate with suppliers and vendors to ensure a steady supply of high-quality ingredients and materials.
• Handle customer complaints and feedback, implementing solutions to improve service quality.
• Work closely with senior management to align operations with business goals and strategies.

Qualifications &Skills:

• Proven experience as an Operations Manager or in a similar managerial role in the food service industry.
• Strong leadership and team management skills with the ability to motivate staff.
• Excellent problem-solving and decision-making abilities.
• In-depth knowledge of food safety and hygiene regulations.
• Exceptional organizational and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in inventory management, scheduling, and logistics coordination.
• Experience with restaurant point-of-sale (POS) systems and operational software is a plus.

Location: Accra
Salary Range: Attractive
Employment Type: Full-Time