Night Auditor

Key Responsibilities:

• Always greet guests in a friendly and professional manner according to the Hotel standards
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check-ins and check-outs of guests daily
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
• Anticipate and address guest’s service needs
• Listening to guest’s complaints or concerns and resolving their issue in a timely manner
• Promote a safe working environment
• Comply with the Hotel’s Policies, Procedures and Code of Ethics
• Keep work area neat and tidy
• Manage nightly hotel operations
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies
• Post any transactions needed
• Perform end-of day procedures
• Produce daily reports for departments and department heads .
• Compile and run statistical reports for all departments and transfer information to our Accounting department

(The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. Management reserves the right to assign and change responsibilities to meet business and organizational needs as necessary.)

Knowledge & Qualification:

• A University degree preferred in Hospitality/Customer Service

Experience:

• A minimum of 3 years experience in a guest services role
• Experience in Guest Services
• Experience in Night Audit with an accounting background is an asset

Skills and Abilities:

• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication, guest service and time management skills
• Detail oriented
• Able to organize, plan ahead and manage workload
• A team player and a self-starter, yet able to work independently within Hotel’s standards
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Excellent computer skills, specifically Microsoft Office and use of the internet

Employment Type: Full-time

Location: Accra

Salary Range:  Attractive