Mobility Specialist

Requirements:

• Experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
• A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
• Ability to thrive in a fast-paced and dynamic work environment
• Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
• Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
• Experience working remotely is an advantage
• Writes and speaks fluent English; mandatory
• Fluency in Turkish is required
• Fluency in German a plus

Key Responsibilities:

• Provide legal and strategic guidance to clients on effectively delivering immigration compliance services, engaging directly with customers to understand their unique needs and challenges.
• Oversee and ensure compliance of Remote’s products and services with immigration laws.
• Build strong relationships with clients and internal stakeholders through excellent communication and customer service skills.
• Develop and manage in-house immigration services to enhance revenue, efficiency, and client satisfaction, always prioritizing the customer experience.
• Prepare and process visa/work permit applications meticulously, ensuring a seamless customer journey.
• Keep up-to-date with changes in immigration law and ensure compliance with these changes, maintaining internal documentation accurately.
• Adeptly manage escalations, knowing when to involve senior management, devising solutions, and guiding stakeholders towards a timely resolution, all while maintaining a customer-centric perspective.
• Provide tailored advice for specific travel requirements, navigate the immigration process, and act as the primary point of contact for business travel and sponsorship cases, offering exceptional customer service.
• Efficiently use case management and billing systems to monitor case statuses, always focusing on customer satisfaction.
• Utilize your immigration expertise to offer solution-oriented advice for complex client scenarios, ensuring a positive customer experience.
• Exhibit strong teamwork skills, the ability to work independently, and the ability to take ownership of day-to-day responsibilities.
• Continuously seek to improve processes through automation and enhanced documentation.