Manager – IP Technology Operations at Bayobab

Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 7, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signalling, roaming and interconnect.

The Manager: IP Technology Operations will be accountable to achieve the following objectives:

– Develop and maintain an IP/MPLS and security network strategy with a 3–5-year technology and OSS roadmap

– Develop and maintain an IP address management strategy across the OpCos and Global Network

– Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.

– Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of

Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab

– Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)

– Prepare High Level Design and Low-Level Design planning documentation

– Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks

– Developing policies and procedures for the Global IP/MPLS and security network

– Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives

– Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability

– Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions

– Interface with Bayobab sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU) as well as FiberCo networks

– Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability

– Provide inputs in the pricing and budget forecasts for IP/MPLS solutions

– Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers

– Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues

– Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support

– Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue

– Address possible future requirements of customers in product roadmap using market insights and research

– Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities

– Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision

– Supervise IP/MPLS services’ implementation covering the installations, testing & handover

– Provide strategic insight and direction to influence major platform decisions

Role Deliverables

– Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services

– Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.

– Prepare and present business cases for high-level initiatives to Management for approval, funding and prioritisation

– Prepare and present IP/MPLS, Security and peering architecture standards

– Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives

Role Dependencies

Support of the enterprise strategy and other significant business unit – Fixed and Mobility business units