Manager, Credentialing Special Projects

In this role, you'll:

• Lead, coach, and manage a team of Ops Associates on the Credentialing Operations team
• Oversee the design and implementation of 8-10 net-new payor builds or process improvements per quarter
• Manage roadmap for ongoing improvements to Credentialing operational workflows
• Collaborate with our Contracting, Credentialing, Product, Engineering, and Support teams to ensure we’re setting up the Credentialing team to get Grow’s mental health providers in-network as quickly as possible
• Work closely with the Senior Manager of Credentialing Enrollments and the Manager of Delegated Credentialing to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale
• Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count

You’ll Be a Good Fit If You: 

• Have 3+ years of experience leading strategic projects and teams at health tech organizations
• Are hyper focused on creating the most efficient processes and driving operational improvements with your team. 
• Have a deep understanding of how processes are connected to driving KPIs.
• Can solve problems by leveraging data analyses to identify the biggest opportunities, come up with hypotheses, and think about how to test out potential solutions.
• Have a strong track record of juggling multiple initiatives and clear ability to prioritize most important stuff
• Are highly organized and able to keep projects and priorities on track. You may even have some type of Project Management certification.
• Are comfortable using tools like Excel to perform data analysis. Can structure and articulate more complex analyses to data experts.
• Are experienced with no-code solutions such as Zapier, HubSpot, and/or API integrations