Job Vacancy For Customer Service Rep

JOB DESCRIPTION





• Respond to customer enquiries and requests via telephone, email, and chat in a timely fashion


• Document all enquires, requests, resolutions, and follow-up tasks


• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines


• Display a courteous and empathetic attitude to all customers


• Perform research to answer customer enquiries and requests


• Grow existing customer accounts through exceptional customer service and effective sales techniques


• Meet quantitative performance metrics as outlined


• Keep customer accounts current by updating databases during calls





Qualification Required & Experience





• HND or degree


• 1 year of customer service experience


• Proficient in Microsoft Office


• Excellent interpersonal and communication skills


• Demonstrated ability to prioritize tasks and manage time efficiently


• Basic computer skills in various software and web-based applications





Location: Dome - Accra