Job Vacancy For Customer Service Rep

Job Description





• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints


• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution


• Assistance with the placement of orders, refunds, or exchanges


• Cooperation with the customer care manager to ascertain proper customer service is being delivered


• Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns


• Regular update and maintenance of customer’s account using computer software programs





Qualification Required & Experience





• Excellent written and verbal communication skills to interact with customers effectively


• Possession of customer orientation and the ability to respond/adapt to different types of characters


• Ability to remain calm even when customers are stressed or upset


• Good computer skills to be able to effectively utilize necessary computer software to help keep customer accounts


• 2 years work experience


• Ability to prioritize duties and perform multiple tasks simultaneously, and to manage time effectively


• HND or degree





Location: Accra