Job Vacancy For Account Manager HVC – SME

Job Summary





• The successful candidate will join as a Manager for HVC-SME in the AT Business Department. (S)He will report to the Sales Manager HVC-SME and will safeguard and grow revenue from allocated HVC-SME accounts nationally through account planning, opportunity management and relationship building to meet annual targets for sales and revenues, profitability, and customer satisfaction.





Key Responsibilities





• Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation.


• Leadership/membership of virtual account teams to meet targets for profitability and revenues.


• Develop contact strategies and account development plans (ADP) for each of the allocated accounts.


• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.


• Exercise thought leadership at Board level within the HVC-SME and allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer and presenting the compelling value proposition of AT Business


• Identify sales training and development needs and manage skills enhancement for self and the virtual account team.


• Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management.


• Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis.


• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.


• Provide sales performance data to support management decision-making.


• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.


• Maintain effective working relationships with internal and external suppliers and with account teams in AT Ghana Head Office.





Key KPIs





• Total revenue target


• Base revenue management


• Achieve acquisition target


• Customer satisfaction target





Qualification Required & Experience





• Business studies degree or equivalent


• Three (3) years’ experience of sales/account management in an enterprise solutions/SME environment (preferably in Telecoms)


• Consultative-based selling skills


• At least 2 years driving experience.





Core Competences





• Contribute to the AT Business sales strategy and decision-making processes, providing relevant inputs.


• Detailed understanding of the enterprise solutions needs of the HVC-SME.


• Ability to exercise "thought leadership" throughout AT Business and HVC-SME


• Self-motivated and self-starting, with the resilience to drive sales opportunities through to their final


• successful conclusion leveraging on excellent communication, presentation, and negotiation skills.


• A solid commercial understanding of how Enterprise Sales products can be applied to create commercial value in customers’ businesses.


• Ability to effectively represent AT Business Solutions.


• Ability to lead and manage a virtual account team, motivating others to achieve targets.


• Analytical thinker who can plan/execute action to exploit sales opportunities.


• Ability to present compelling business cases for resource investment into developing customized solutions for HVC-SME.


• Utmost professional integrity





Location: Accra