It/is Officer

POSITION: IS Officer

QUALIFICATION: Degree in Computer Science, Information Systems or Computer Engineering

EXPERIENCE: Between 2 and 5 years in:

• ERP system support, particularly Navision, Business Central and infrastructure management.:
• Solid understanding of Microsoft operating systems (Client and Server), network administration, DNS, DHCP, and workplace deployment.
• Knowledge of ITIL methodology and principles.
  
  
  

DUTIES AND RESPONSIBILITIES:

ERP Operations & Support (Navision):

• Install, configure, and maintain the Navision ERP system, ensuring compliance with corporate standards and security guidelines.
• Provide daily operational support for the Navision ERP system, including user assistance, troubleshooting, and problem resolution.
• Monitor system performance and ensure system availability in line with established SLAs.
• Categorize, log, and track ERP-related incidents, diagnosing issues, and providing timely resolutions.
• Work closely with business users to understand operational requirements and offer ERP support tailored to local business needs.
• Ensure ERP system documentation is maintained, coherent, and accessible for relevant stakeholders.
  
  
  

IT Infrastructure & L1 Support:

• Provide first-line (L1) support for infrastructure-related issues, including network, server, and hardware components.
• Support and troubleshoot IT infrastructure, including monitoring of logical and physical components in compliance with safety procedures.
• Assist with the setup, configuration, and maintenance of systems such as DNS, DHCP, and workplace deployment.
• Manage technical configurations and ensure that IT components function properly within the local environment.
• Work closely with external suppliers for the procurement and maintenance of IT infrastructure components.
• Contribute to the continuous improvement of IT services, recommending process optimizations and automation where appropriate.
  
  
  

Cross-functional Collaboration:

• Act as a key contact between local business teams and IT departments for all ERP and infrastructure matters.
• Participate in local and global IT projects, contributing to the design, testing, and deployment of new solutions.
• Collaborate with both local and corporate IT teams to align with global directives and ensure compliance with industry standards.
  
  
  

Security & Compliance:

• Ensure all IT systems and applications comply with company security policies and industry standards.
• Perform regular security testing and audits for both ERP and infrastructure systems to maintain data integrity.
• Support the development and enforcement of IT policies, ensuring operational and security standards are met.
  
  
  

Knowledge Management:

• Maintain and update IT and ERP documentation to ensure that it is current, comprehensive, and accessible.
• Contribute to the knowledge base by documenting new solutions, troubleshooting procedures, and best practices.
  
  
  

Continuous Improvement:

• Provide recommendations for improvements in system performance and user experience based on feedback and system monitoring.
• Engage in proactive monitoring of both ERP and IT infrastructure to identify areas of improvement and efficiency g
  
  
  

QHSE

• Respects and enforces the quality, safety, health and environment rules in the performance of his day today activities
• Meet the set target of SUSA reporting