IT Officer

Responsibilities

IT Support and Troubleshooting

• Provide technical support to staff and resolve hardware, software, and network issues.
• Monitor system performance and address outages or interruptions promptly.
• Assist with installation and configuration of IT equipment and software.

Network Administration:

• Maintain and manage the organization's local area network (LAN) and wide area network (WAN).
• Monitor network security and ensure firewalls, antivirus, and other protections are up to date.
• Troubleshoot connectivity issues and optimize network performance.

System Administration

• Manage servers, operating systems, and backup procedures.
• Ensure data integrity through regular backups and recovery plans.
• Perform updates and maintenance of system software and hardware.

Security Management

• Implement and enforce IT security policies and procedures.
• Monitor for cybersecurity threats and respond to breaches or vulnerabilities.
• Educate employees on best practices for IT security and data protection.

Procurement and Inventory Management

• Evaluate, procure, and maintain IT equipment, software, and services.
• Maintain an inventory of IT assets and ensure timely replacements or upgrades.

Project Management

• Lead or assist in IT-related projects such as system upgrades, migrations, or new software rollouts.
• Coordinate with vendors and service providers for IT solutions and support.

Documentation and Reporting

• Maintain detailed documentation of IT systems, configurations, and processes.
• Prepare regular reports on system performance, incidents, and IT activities.

Required Qualifications and Skills

Educational Background:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Technical Skills:

• Proficiency in operating systems (e.g., Windows, Linux, Laravel).
• Knowledge of networking protocols, hardware, and infrastructure.
• Familiarity with cybersecurity practices and tools.
• Experience with database management and cloud computing (e.g., AWS, Azure).

Soft Skills:

• Strong problem-solving and analytical abilities.
• Good communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.

Experience

• At least 2-5 years of experience in IT support, system administration, or a similar role.

Location: Accra

Employment Type: Full Time

Salary Range: Attractive