Job Summary
The Problem Manager at our end user computing organization is responsible for leading the identification, analysis, and resolution of recurring incidents and problems related to end user computing services.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Lead the problem management process for end user computing services, including problem identification, analysis, and resolution.
- Investigate and analyze recurring incidents and problems to identify the root causes and develop appropriate solutions.
- Collaborate with support teams, service desk, infrastructure teams, and other stakeholders to ensure timely and effective problem resolution.
- Develop and maintain a problem knowledge base, documenting known errors, workarounds, and resolutions for end user computing issues.
- Implement preventive measures and corrective actions to minimize the occurrence of incidents and improve the overall end user computing experience.
- Conduct trend analysis and provide insights to help identify areas for improvement in end user computing services and systems.
- Facilitate problem management meetings and ensure effective communication among stakeholders.
- Collaborate with change management and incident management teams to ensure seamless coordination and communication.
- Provide regular reports and updates on problem management activities, including the status of ongoing investigations, resolutions, and preventive measures.
- Continuously review and enhance the problem management process, leveraging industry best practices and lessons learned.
Required Skills and Qualifications:
- Bachelor's degree in computer science, information technology, or a related field.
- 3-6 Proven experience in problem management or a similar role, preferably in an end user computing environment.
- Strong analytical and problem-solving skills, with the ability to investigate complex technical issues related to end user computing services.
- Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices, specifically in problem management.
- Experience in root cause analysis techniques and methodologies, with a focus on end user computing issues.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Strong organizational and prioritization skills, with the ability to manage multiple problem investigations simultaneously.
- Familiarity with incident management, change management, and configuration management processes within an end user computing context.
- Certifications in ITIL, problem management, or related fields are a plus.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.