Hotel Manager

Key Responsibilities:

Operations Management

• Oversee all aspects of hotel operations, including front desk, housekeeping, food service, and maintenance.
• Ensure efficient and smooth operations, meeting the hotel's standards and policies.

Guest Services

• Ensure high levels of guest satisfaction by addressing complaints and resolving issues promptly.
• Develop and implement strategies to enhance guest experiences.

Staff Management

• Recruit, train, and supervise staff across various departments.
• Conduct performance reviews and provide ongoing training to ensure service excellence.

Financial Management

• Develop and manage the hotel’s budget, monitor expenses, and optimize revenue.
• Analyze financial performance and implement cost-effective measures.

Sales and Marketing

• Collaborate with the marketing team to promote the hotel and attract guests.
• Develop and implement sales strategies to increase bookings and revenue.

Compliance and Safety

• Ensure the hotel complies with health, safety, and legal regulations.
• Implement safety protocols and conduct regular inspections.

Inventory and Supply Management

• Oversee procurement and inventory of supplies and equipment.
• Negotiate with suppliers and manage vendor relationships.

Customer Relationship Management

• Build and maintain relationships with guests, ensuring repeat business and positive reviews.
• Use feedback to improve services and facilities.

 Facility Management

• Ensure the hotel’s facilities are well-maintained and presentable.
• Coordinate with maintenance teams for repairs and renovations.

Strategic Planning

• Develop long-term strategies to improve the hotel’s operations and profitability.
• Stay updated with industry trends and adjust strategies accordingly.
• Effective hotel management requires a combination of leadership, customer service, financial acumen, and strategic planning skills.

Skills and Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in hotel management or a similar leadership role.
• Strong knowledge of hotel operations, revenue management, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management software and financial reporting tools.
• Ability to work under pressure and handle multiple tasks simultaneously.

Salary Range: Attractive

Employment Type: Full-time

Location: New Achimota