Hospital Operations Director

Responsibilities:

Operational Management:

• Direct and manage the day-to-day operations of the hospital, including administrative, clinical, and support services.
• Ensure efficient use of hospital resources, including staffing, equipment, and facilities, to provide optimal patient care.
• Develop and implement operational policies and procedures to enhance service delivery, patient safety, and compliance with regulations.

Staff Management and Development:

• Lead and manage a team of professionals, including medical, administrative, and support staff, ensuring all teams work together efficiently.
• Oversee recruitment, training, and performance management of staff, fostering a culture of continuous improvement and professional development.
• Work closely with clinical leads and department heads to ensure alignment between clinical and operational goals.

Strategic Planning and Execution:

• Collaborate with the executive leadership team to develop long-term strategies for hospital growth, service expansion, and resource management.
• Oversee the implementation of initiatives to improve hospital performance, including patient satisfaction, safety, and financial outcomes.
• Identify opportunities for new service lines, innovations in care delivery, and operational improvements.

Financial Management:

• Prepare and manage the hospital's budget, monitoring financial performance and identifying areas for cost savings without compromising care quality.
• Oversee billing, procurement, and supply chain management to ensure efficiency and compliance with regulatory requirements.
• Monitor key financial metrics, such as revenue, expenses, and profitability, to support the hospital's financial sustainability.

Compliance and Risk Management:

• Ensure the hospital complies with all regulatory requirements, accreditation standards, and healthcare laws.
• Implement and monitor risk management programs to minimize operational and clinical risks, including patient safety protocols and infection control measures.
• Develop disaster preparedness and emergency response plans in collaboration with other hospital leadership.

Patient Experience and Quality Assurance:

• Work closely with medical and nursing staff to improve patient experience, reduce wait times, and ensure high standards of care.
• Implement quality assurance programs and patient satisfaction initiatives, regularly reviewing feedback and outcomes to identify areas for improvement.
• Lead initiatives to optimize patient flow, reduce length of stay, and enhance the overall patient journey.

Stakeholder Engagement:

• Liaise with external stakeholders, including government agencies, healthcare providers, suppliers, and insurers to maintain strong partnerships and ensure compliance with national health standards.
• Represent the hospital at public forums and in the community, promoting its services and building a positive reputation.
• Foster collaboration between the hospital and other healthcare organizations to share best practices and improve service delivery.

Key Qualifications:

• Education: A Master’s degree in Hospital Administration, Public Administration, Business Administration, or related fields (MBA, MPA, MPhil).
• Experience: A minimum of 7 years of experience in hospital operations or healthcare management, with a proven track record of leading teams and managing complex operational systems in a clinical environment.
• Leadership and People Management: Strong leadership abilities with a focus on people management, fostering teamwork, and improving staff morale.
• Healthcare Knowledge: Working knowledge of the medical field and clinical operations is required, with prior experience working in a hospital setting.
• Communication: Excellent verbal and written communication skills, with the ability to engage effectively with staff, patients, and external partners.
• Integrity and Ethics: High degree of integrity, transparency, and ethical standards in decision- making and interactions.
• Problem-Solving: Ability to analyze complex situations, troubleshoot issues, and implement solutions swiftly and effectively.

Preferred Skills:

• Strong project management skills with experience in leading operational improvements and hospital efficiency initiatives.
• Familiarity with health information systems and hospital management software.
• Financial acumen with the ability to manage budgets, control costs, and increase operational efficiency.
• Passion for improving healthcare delivery and making a positive impact on patient outcomes.

Salary Range: Attractive

Employment Type: Full Time

Location: Accra