Head of Project Management

Responsibilities: 
Leadership & Strategy: 

• Lead and manage the project management team, providing mentorship, guidance, and support.
• Develop and implement project management strategies, methodologies, and best practices.
• Align project goals with the company’s broader business objectives, ensuring that all projects contribute to the company's success. 
• Establish KPIs and metrics to measure project success and team performance.

Project Delivery & Execution: 

• Oversee the entire project lifecycle, from planning and initiation to execution, monitoring, and closure. 
• Ensure effective resource allocation and management, coordinating with technical teams, operations, and other departments.
• Handle complex, high-priority projects and ensure that the IT services meet client requirements and industry standards.

Stakeholder Management: 

• Act as the primary point of contact for clients, vendors, and internal teams to ensure alignment and clear communication.
  
• Build strong relationships with clients to ensure satisfaction and secure repeat business.
• Facilitate client meetings and ensure that expectations are managed throughout the project lifecycle.

Risk Management & Problem Solving:

• Identify potential risks and develop mitigation strategies to address them.
• Proactively resolve issues related to project delays, budget overruns, and resource constraints.
• Ensure that projects stay on track by addressing bottlenecks or obstacles promptly.

Continuous Improvement:

• Regularly evaluate project outcomes to identify lessons learned and areas for improvement.
• Foster a culture of continuous improvement by encouraging innovation and adopting new project management tools or practices.
• Train and develop team members, helping them to stay current with new technologies, methodologies, and best practices.

Financial & Resource Management: 

• Develop and manage project budgets, ensuring projects are delivered within financial constraints.
• Optimize resource usage to ensure efficiency without compromising the quality of service.
• Oversee procurement processes for any third-party resources or services needed to deliver projects.

Reporting & Documentation: 

• Provide regular status reports to executives and stakeholders, detailing progress, risks, and outcomes.
• Maintain comprehensive project documentation for internal reference and knowledge sharing.
• Ensure that all project deliverables are properly tracked, signed off, and archived.

Key Skills & Competencies: 

• Project Management Methodologies: Proficiency in Agile, Scrum, Waterfall, or hybrid approaches, depending on the company’s preferred methodologies.
• Leadership & Team Management: Ability to lead a team of project managers and coordinate with cross-functional teams. 
• Client Relationship Management: Strong communication and interpersonal skills to maintain positive relationships with clients and stakeholders.
• Financial Acumen: Expertise in budgeting, forecasting, and financial reporting to ensure projects are delivered within budget.
• Problem-Solving & Decision-Making: Ability to navigate complex challenges and make quick decisions to keep projects on track.
• Risk Management: Proactively identifying and mitigating risks that may impact project timelines, budgets, or outcomes.
• Technology & Tools Proficiency: Knowledge of project management software (e.g., Jira, MS Project, Asana, or similar tools) and familiarity with IT infrastructure and service delivery models.

Challenges:

• Balancing Client Expectations and Delivery Capacity: IT projects can often face scope creep, budget changes, and evolving client needs, making it challenging to deliver as promised.
• Managing Diverse Stakeholders: IT services often involve various stakeholders, including technical teams, business units, external vendors, and clients, all with different expectations.
• Adapting to Technological Change: The IT landscape changes rapidly, and staying ahead of technological trends while ensuring that project teams have the right skills and tools is essential.

Success Metrics:

• On-time, on-budget project delivery.
• High client satisfaction and retention rates.
• Continuous improvement in project management processes.
• Effective team performance and development.
• Efficient use of resources (human and financial).

In your role, you’ll need to maintain a balance between strategic oversight and operational detail, making sure that each project aligns with the company's goals while fostering a collaborative environment that allows teams to perform at their best.

Location: Accra-Ghana

Salary Range: Attractive

Employment Type: Full-Time