Ground Handling Officer At Africa World Airlines Limited (awa)
Africa World Airlines Limited
- Minimum Qualification :
Job Description/Requirements
Africa World Airlines Limited (AWA) is a new Ghanaian registered private-sector company formed with the sole vision of making air travel an option for majority of travelers within the markets in which we operate.
Department: Operations Control Department
Reports to: Manager, Ground Handling
Location: Accra
Job Purpose
- Ensure that all Agent Employees performing ground operations services and all related services are well managed to the benefit of AWA
- Supervise the Customer Service and Ramp operations of AWA
- Ensure that the best practices and standards are met while coordinating the activities of the ground staff in the station.
- Assist the Ground Handling Manager in the day to day activities of the Station.
Key Accountabilities/Responsibilities
- Responsible for the efficient and effective operations of the check-in process including the resolution of any ticketing and reservation issues, management of customer complaints and ramp services are done
- Ensure that all ground operations procedures meet company, GCAA and international standards.
- Control all ramp activities and ensure prompt ramp services are delivered by all AWA Agents
- Ensure that the ground operations manual, passenger handling/customer service procedures manual are periodically audited to meet regulatory and company requirements.
- Conduct internal audits and inspection of Ground Operations.
- Provide leadership and direction for assigned staff to achieve departmental goals for productivity and quality.
- Provide Ground Operations Manager with daily, weekly and monthly reports by required time frames.
- Review and approve agents timesheets, attendance records, monthly status reports and make agents scheduling adjustments as needed
- Maintain a visible presence in the work environment and be available to the staff as needed
- Ensure all passengers are handled in a professional manner
- Keep effective communication lines with our key clients and corporate passengers
- Take timely decisions on ticketing issues that may impinge on OTP of all flights
- Demonstrate a high level of ticketing and check-in skills
- Ensure agents are adequately briefed on new changes in ticketing, Ramp and passenger acceptance.
Competencies (Knowledge/skills/abilities)
- Must have knowledge in Ticketing/Reservations & Passenger handling.
- Must possess knowledge and experience in Airport Ground/Ramp handling duties.
- Must possess knowledge in computer skills
- Must be responsible for resource utilisation to meet AWA standards while balancing customer service and revenue requirements
- Must understand and administer company/division policies, guidelines and practices
- Must take decisions regarding all ticketing, passenger acceptance procedures independently without immediate referral to the Station manager when necessary
Qualification Required & Experience
- Fresh graduates (1st Degree or similar) who have just completed their National Service and desire to have a career with the airline.
- Strong understanding of customer service and ability to deliver same
- Excellent communication skills
- Ability to resolve issues in a calm and professional manner
- Ability to work under pressure and in a stressful environment
- Must possess a valid Ghanaian Driver’s License
- Must be a Ghanaian living in Accra
Minor Qualifications
- Experience in working at the Airport, frontline or ticketing counter
- Experience in Airport Ground/Ramp handling duties
Location: Accra
How To Apply For The Job
Please note that applications should be sent to:
2A SENCHI STREET
OFF LIBERATION ROAD,
PMB CT67
ACCRA,GHANA
Or
Closing Date: 31 January, 2014
<
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.