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3 weeks ago
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Ground Handling Officer At Africa World Airlines Limited (awa)

Africa World Airlines Limited

Confidential
  • Minimum Qualification :

Job Description/Requirements











Africa World Airlines Limited (AWA) is a new Ghanaian registered private-sector company formed with the sole vision of making air travel an option for majority of travelers within the markets in which we operate.









Department: Operations Control Department

Reports to: Manager, Ground Handling

Location: Accra

Job Purpose

  • Ensure that all Agent Employees performing ground operations services and all related services are well managed to the benefit of AWA
  • Supervise the Customer Service and Ramp operations of AWA
  • Ensure that the best practices and standards are met while coordinating the activities of the ground staff in the station.
  • Assist the Ground Handling Manager in the day to day activities of the Station.

Key Accountabilities/Responsibilities

  • Responsible for the efficient and effective operations of the check-in process including the resolution of any ticketing and reservation issues, management of customer complaints and ramp services are done
  • Ensure that all ground operations procedures meet company, GCAA and international standards.
  • Control all ramp activities and ensure prompt ramp services are delivered by all AWA Agents
  • Ensure that the ground operations manual, passenger handling/customer service procedures manual are periodically audited to meet regulatory and company requirements.
  • Conduct internal audits and inspection of Ground Operations.
  • Provide leadership and direction for assigned staff to achieve departmental goals for productivity and quality.
  • Provide Ground Operations Manager with daily, weekly and monthly reports by required time frames.
  • Review and approve agents timesheets, attendance records, monthly status reports and make agents scheduling adjustments as needed
  • Maintain a visible presence in the work environment and be available to the staff as needed
  • Ensure all passengers are handled in a professional manner
  • Keep effective communication lines with our key clients and corporate passengers
  • Take timely decisions on ticketing issues that may impinge on OTP of all flights
  • Demonstrate a high level of ticketing and check-in skills
  • Ensure agents are adequately briefed on new changes in ticketing, Ramp and passenger acceptance.

Competencies (Knowledge/skills/abilities)

  • Must have knowledge in Ticketing/Reservations & Passenger handling.
  • Must possess knowledge and experience in Airport Ground/Ramp handling duties.
  • Must possess knowledge in computer skills
  • Must be responsible for resource utilisation to meet AWA standards while balancing customer service and revenue requirements
  • Must understand and administer company/division policies, guidelines and practices
  • Must take decisions regarding all ticketing, passenger acceptance procedures independently without immediate referral to the Station manager when necessary

Qualification Required & Experience

  • Fresh graduates (1st Degree or similar) who have just completed their National Service and desire to have a career with the airline.
  • Strong understanding of customer service and ability to deliver same
  • Excellent communication skills
  • Ability to resolve issues in a calm and professional manner
  • Ability to work under pressure and in a stressful environment
  • Must possess a valid Ghanaian Driver’s License
  • Must be a Ghanaian living in Accra

Minor Qualifications

  • Experience in working at the Airport, frontline or ticketing counter
  • Experience in Airport Ground/Ramp handling duties

Location: Accra

How To Apply For The Job

Please note that applications should be sent to:

2A SENCHI STREET

OFF LIBERATION ROAD,

PMB CT67

ACCRA,GHANA

Or

Closing Date: 31 January, 2014










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